PROFILE UNFAIRLY BLOCKED FOR A UNAUTHORIZED DEBT ORDER THAT WAS NEVER IN MY STATEMENTS OR ONLINE PROFILE

I am not happy with Wonga at all. I have been a loyal Wonga Customer for a number of years and have always paid my loans without incident and sometimes even earlier than the due date.

A couple of months after I started paying my last loan I noticed a Unauthorized Debt Order of R285 from Wonga. I went online to my Wonga profile and there was no such amount in any of my statements that I was supposed to make payment for other than the repayment of the current loan. Because of ********** Debt Order and Wonga not having taken an Unathorized Debt Order ever from me I reversed the Debt Order.

After I repaid my last loan last week I tried to apply for another loan and was denied. I then called the call centre and I was told that my profile was permanently blocked because I had reversed a payment

I really do not understand why I am being blocked for Wonga's Mistake. Firstly, this amount never appeared on my Wonga profile or on any of my statements and I did not receive any communication from them about that amount., Secondly the amount was not even from the last loan I was repaying, apparently it was from the one before that, if I owed an amount how then did Wonga approve the last loan. Thirdly the Debt Order was Unauthorized so I had every right to reverse it due to ********** Debt Orders out there as I have been a victim in the past.

Can you please sort this out and unblock my profile as I do not think it is fair based on the above circumstances.