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VM
Vicky M

1 reviews | Active since Jan 2022

28 Jan 2022, 14:36

Poor/No service for my refund

I am highly disappointed. I have paid up my loan account in advance and to my surprise still got debited. I have tried emailing both the customer care and collection department as per the emails on the website. I have received no response and I also tried calling and can't get through as there's no response. May I please get some help to get my refund.

0
Replies (6)
Wonga
Wonga's reply28 Jan 2022, 14:57
Official
Hi Vicky, 

We humbly apologize for any inconvenience caused.

We can confirm that our finance team has processed 

an urgent refund and your bank should clear the funds in 

the next 24-48 working hours.

You settled your loan on the 23rd and it was loaded the 24th and the debit order 

was already pending at your bank and could not be stopped or canceled. 

Early repayments are done 4 or more working days before your debit order 

is set to go off.

Thank you for your patience.

The Wonga Team.


VM
Vicky M's update28 Jan 2022, 19:11
Reviewer Update
Thank you for finally providing feedback. Please work on improving your customer service response to your customers and the call center.

Thanks
Wonga
Wonga's reply31 Jan 2022, 07:57
Official
Hi Vicky, 

Thank you for your response and feedback.

We can confirm that our customer care team is experiencing very 

high volumes and we humbly apologize for the delay in responses 

and will action your request.

Kind Regards 

The Wonga Team.
Wonga
Wonga's reply01 Feb 2022, 11:01
Official
Hi Vicky, 

Thank you for your response.

We will feed back to you via our email platform.

Kind Regards 

The Wonga Team.
VM
Vicky M's update03 Feb 2022, 08:04
Reviewer Update
Good morning Wonga Team,
Once again I am disappointed at the level of service I am receiving from you. This is the worst experience I've had with any lenders, I am still awaiting feedback from you regarding the rest of my REFUND!! Your last response was that You'll provide feedback via your email platform two days ago and yet I have NOT received ANY RESPONSE! Can you just settle this so that we move on with our lives peaceful. I mean I paid what was owed to you but and you guys decided for some weird reason to short pay me what was debited.

This is really getting boring!! Have decency to do what's right to your customers!!
Wonga
Wonga's reply03 Feb 2022, 09:11
Official
Hi Vicky, 

Thank you for your response and once again we apologize for the delay in responses.

We can confirm that our finance team has processed an 

urgent refund of R158.52. 

We hope that we can restore your trust you had in Wonga before 

you had the disappointment.

We hope you have a wonderful day further.

Kind Regards 

The Wonga Team.