Item: Wonga
Rating: 1
Author: Jeanne T

Wonga's replyOfficial

01 Mar 2023, 09:04

Hi Jeanne,

We sincerely apologize for the inconvenience caused.

We have reviewed what has transpired on your account and can confirm that

your loan has been paid in full and a refund due to you.

Please forward your proof of payment to ***

in order to escalate your account to our finance team and

action your request as a matter of urgency.

Thank you for your patience.

The Wonga Team.

Wonga's reply01 Mar 2023, 09:04

Official

Hi Jeanne,

We sincerely apologize for the inconvenience caused.

We have reviewed what has transpired on your account and can confirm that

your loan has been paid in full and a refund due to you.

Please forward your proof of payment to ***

in order to escalate your account to our finance team and

action your request as a matter of urgency.

Thank you for your patience.

The Wonga Team.

JT

Jeanne T's updateReviewer Update

01 Mar 2023, 11:32

I did that one of the consultants said in 12 to 24 hours i would be reimbursed but nothing still come on this is really an issue how do you guys double debit and still take long to give back the money i have tried calling 4 times the line just keeps on ringing this is disgusting service.

JT

Jeanne T's update01 Mar 2023, 11:32

Reviewer Update

I did that one of the consultants said in 12 to 24 hours i would be reimbursed but nothing still come on this is really an issue how do you guys double debit and still take long to give back the money i have tried calling 4 times the line just keeps on ringing this is disgusting service.

JT

Jeanne T's updateReviewer Update

01 Mar 2023, 11:33

I have sent through ny documents already yesterday and still no response or money in my account.

JT

Jeanne T's update01 Mar 2023, 11:33

Reviewer Update

I have sent through ny documents already yesterday and still no response or money in my account.

Wonga's replyOfficial

01 Mar 2023, 14:53

HI Jeanne,

Thank you for your response.

We can confirm that we have not received your bank statement.

Could you kindly re-send your bank statement to collections @ wonga.co.za

and we'll escalate your account as a matter of urgency.

Thank you for your patience.

The Wonga Team.

Wonga's reply01 Mar 2023, 14:53

Official

HI Jeanne,

Thank you for your response.

We can confirm that we have not received your bank statement.

Could you kindly re-send your bank statement to collections @ wonga.co.za

and we'll escalate your account as a matter of urgency.

Thank you for your patience.

The Wonga Team.

JT

Jeanne T's updateReviewer Update

01 Mar 2023, 15:24

Now I'm being sent from pillar to post one of the consultants told me to send it to ***. Now it's collections then clearly you guys need to educate the consultants of the correct procedures because it's been longer than 24 hours come on.

JT

Jeanne T's update01 Mar 2023, 15:24

Reviewer Update

Now I'm being sent from pillar to post one of the consultants told me to send it to ***. Now it's collections then clearly you guys need to educate the consultants of the correct procedures because it's been longer than 24 hours come on.

Wonga's replyOfficial

01 Mar 2023, 16:00

Hi Jeanne,

Thank you for your response.

We can confirm that your account has been escalated to our finance team

as a matter of urgency.

Kindly note that it takes 24-48 working hours

for the funds to reflect in your bank account.

Thank you for your patience. .

The Wonga Team.

Wonga's reply01 Mar 2023, 16:00

Official

Hi Jeanne,

Thank you for your response.

We can confirm that your account has been escalated to our finance team

as a matter of urgency.

Kindly note that it takes 24-48 working hours

for the funds to reflect in your bank account.

Thank you for your patience. .

The Wonga Team.

Poor supervision