EM
Eugene M

1 reviews | Active since Oct 2019

01 Oct 2019, 13:22

Poor Service, Wonga must fall!!!!!

Firstly I am not impressed with the service.. before I settled my account they were sweet talking me, I settled my account two weeks already. This the first month haven't even received my statement like usually. Is this how you treat people when you got what you want.. you run a poor service very well, I phone everyday I email numbers go to the same person emails are responded automatically.. you deserve to be bankrupt n you haved cleared your systems, your name is on my ITC remove it I don't owe you..when I call it's answered by HTN attorneys they give me other ones same people answer. Fix your things please I don't want such things.. I did n worked with you as promised now return the favour today!!!!!!!!

If this is not resolved I'm taking it a step further ... I have all my proves.

0
Replies (6)
Wonga
Wonga's reply01 Oct 2019, 13:58
Official
Hi Eugene,

We're sorry to hear about your experience and that your credit profile has not been updated after you've settled your loan. 

This is certainly not the Wonga-Way.

Please provide us with your contact number so we can contact you immediately and investigate this matter.

Thank You
The Wonga Team


Best regards,

EM
Eugene M's update01 Oct 2019, 15:51
Reviewer Update
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Email: ***
Wonga
Wonga's reply01 Oct 2019, 15:52
Official
We're sorry but we cannot view your information. Please post the details privately as Hello Peter doesn't reflect contact numbers and email addresses publicly. 

Best regards,

EM
Eugene M's update01 Oct 2019, 21:27
Reviewer Update
You are unreachable. ***

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Wonga
Wonga's reply02 Oct 2019, 08:02
Official
Thank you Eugene, we will contact you immediately.

Best regards,

Wonga
Wonga's reply02 Oct 2019, 10:16
Official
Thank you for chatting to Sonja.

We're thrilled that we could assist you and resolve your complaint.

We have requested the relevant credit bureaus to update your credit profile accordingly. 

Kindly re-rate our service and have a great day further. 


Best regards,