DM
Dane M
1 reviews | Active since Jan 2019
20 Apr 2021, 10:07
Poor service with no customer care
Account is fully paid and all installments met yet I am some how in arrears. They refuse to provide me with any evidence showing arrears and keep redirecting me to their lawyers. Also I am being charged a monthly service fee when my contract is over. Disgusting and disappointing service
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
20 Apr 2021, 10:24Hi Dane,
We're so sorry for any inconvenience caused.
We have reviewed your account and can confirm that you
selected the 25th as your debit order date and for the month
of December, we received the payment on the 29th of December.
Arrears interest was charged and a late payment fee was added.
You are liable to pay the outstanding balance of R361.69
due to the late payment and under settling your loan.
Please be advised that interest accrues daily.
We have requested that our finance team emails you a details
statement that will reflect all debits and credits on your account.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed your account and can confirm that you
selected the 25th as your debit order date and for the month
of December, we received the payment on the 29th of December.
Arrears interest was charged and a late payment fee was added.
You are liable to pay the outstanding balance of R361.69
due to the late payment and under settling your loan.
Please be advised that interest accrues daily.
We have requested that our finance team emails you a details
statement that will reflect all debits and credits on your account.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Apr 2021, 10:24
Official
Hi Dane,
We're so sorry for any inconvenience caused.
We have reviewed your account and can confirm that you
selected the 25th as your debit order date and for the month
of December, we received the payment on the 29th of December.
Arrears interest was charged and a late payment fee was added.
You are liable to pay the outstanding balance of R361.69
due to the late payment and under settling your loan.
Please be advised that interest accrues daily.
We have requested that our finance team emails you a details
statement that will reflect all debits and credits on your account.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed your account and can confirm that you
selected the 25th as your debit order date and for the month
of December, we received the payment on the 29th of December.
Arrears interest was charged and a late payment fee was added.
You are liable to pay the outstanding balance of R361.69
due to the late payment and under settling your loan.
Please be advised that interest accrues daily.
We have requested that our finance team emails you a details
statement that will reflect all debits and credits on your account.
Thank you for your patience.
The Wonga Team.
DM
Dane M's updateReviewer Update
20 Apr 2021, 10:524 days late in payment resulting in R361.69. In Dec it shows on my statement the these charges was R136.25 but now it had built up to R361.69. This is the first time Wonga has given me reasoning for the arrears but due to your lack of communication, I am now liable for so much more costs. I will be happy to settle the R136.25 even though it seems a bit high but not the R361.69. Let me know. Why is it that the feedback from your customer service department isn't as good as this Hellopeter feedback?
DM
Dane M's update20 Apr 2021, 10:52
Reviewer Update
4 days late in payment resulting in R361.69. In Dec it shows on my statement the these charges was R136.25 but now it had built up to R361.69. This is the first time Wonga has given me reasoning for the arrears but due to your lack of communication, I am now liable for so much more costs. I will be happy to settle the R136.25 even though it seems a bit high but not the R361.69. Let me know. Why is it that the feedback from your customer service department isn't as good as this Hellopeter feedback?
Wonga's replyOfficial
20 Apr 2021, 10:56Hi Dane,
The statement of account that was emailed to you is the
one that is available on the Wonga website.
We have now requested that our finance team
emails you a detailed statement of account that
will reflect in detail what transpired on your Wonga account.
Thank you for your patience.
The Wonga Team.
The statement of account that was emailed to you is the
one that is available on the Wonga website.
We have now requested that our finance team
emails you a detailed statement of account that
will reflect in detail what transpired on your Wonga account.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Apr 2021, 10:56
Official
Hi Dane,
The statement of account that was emailed to you is the
one that is available on the Wonga website.
We have now requested that our finance team
emails you a detailed statement of account that
will reflect in detail what transpired on your Wonga account.
Thank you for your patience.
The Wonga Team.
The statement of account that was emailed to you is the
one that is available on the Wonga website.
We have now requested that our finance team
emails you a detailed statement of account that
will reflect in detail what transpired on your Wonga account.
Thank you for your patience.
The Wonga Team.
DM
Dane M's updateReviewer Update
20 Apr 2021, 11:36Thanks I have got the detailed statement. I owed R58.41 As per the end of December and getting billed a monthly service fee of R69 (R69 * 4 months = R276). I have received no service for these months and only getting clarity on my account now when I query. Is this fair? R59 owed leading to such a large amount. The service fee for 1 month is more than what was owed.
DM
Dane M's update20 Apr 2021, 11:36
Reviewer Update
Thanks I have got the detailed statement. I owed R58.41 As per the end of December and getting billed a monthly service fee of R69 (R69 * 4 months = R276). I have received no service for these months and only getting clarity on my account now when I query. Is this fair? R59 owed leading to such a large amount. The service fee for 1 month is more than what was owed.