1 reviews | Active since Apr 2015
Poor service when money is owed back to a client
Absolutely poor service.
I have over paid Wonga for months and this was not flagged.
I queried the outstanding balance they sent me a paid up letter dated as per the current month.giving the view it was closed last month.
Lucky something told me to request a statement.
Upon receiving the statement two days later it seems I had over paid and this was no flagged on the paid up statement or even offered reimbur*****t.
No they want to be called a financial center that cares about a client and their clients funds. Makes brings up a lot of red flags to this service they offering and what is happening in the background.
Now I’m in a constant email and phone call follow up process that nobody responds to mails .
I have called 3days ago with the promise it will be reimbursed.
More emails were sent with no response I just wanted to confirm if it was processed ,but once again silence .
I have called again and they are unable to get hold of the finance department .SHOCKING!
Wonga is quick to ensure they get payment now that the shoe is on the other foot no care response is provided.
Can’t event commit to an email commitment of 72 hours or find the time to respond to an email or give me a courtesy call on the latest updates.
Who is going to pay for the loss of airtime I have been using to chase your team to do their job?
We sincerely apologize for the inconvenience caused.
We have tried contacting your with regards to your account but you were
unfortunately unavailable.
We have reviewed what has transpired on your account and can confirm
that there is a refund due to you.
Your account has been escalated to the finance team as a matter of urgency.
Please allow 24-48 working hours for the funds to reflect in your bank account.
In the meantime, please forward your most recent proof of payment to ***.
Once again, we sincerely apologize for the service you've received and
we hope to resort the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have tried contacting your with regards to your account but you were
unfortunately unavailable.
We have reviewed what has transpired on your account and can confirm
that there is a refund due to you.
Your account has been escalated to the finance team as a matter of urgency.
Please allow 24-48 working hours for the funds to reflect in your bank account.
In the meantime, please forward your most recent proof of payment to ***.
Once again, we sincerely apologize for the service you've received and
we hope to resort the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
I have no missed calls I’m looking at my phone.
I have a recorded call that I was told 72 hours with Thato on the 19th.
I expect this to be honoured .
I have no missed calls I’m looking at my phone.
I have a recorded call that I was told 72 hours with Thato on the 19th.
I expect this to be honoured .
Thank you for your response.
As per our telephonic conversation,
we can confirm that you have spoken to the complaints manager
and your query has been escalated.
A follow-up call will be done tomorrow at 12:00.
Kind regards,
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we can confirm that you have spoken to the complaints manager
and your query has been escalated.
A follow-up call will be done tomorrow at 12:00.
Kind regards,
The Wonga Team.
No response to email once again and just dead silence.
Once again i find myself chasing after people at wonga to deliver a service
No response to email once again and just dead silence.
Once again i find myself chasing after people at wonga to deliver a service
As per our previous response,
we can confirm that a follow up call will be done at 12:00.
Once again, apologies for the inconvenience caused.
The Wonga Team.
As per our previous response,
we can confirm that a follow up call will be done at 12:00.
Once again, apologies for the inconvenience caused.
The Wonga Team.