BM
Boitumelo M

1 reviews | Active since Jul 2021

13 Sept 2022, 15:42

Poor Service is an understatement

Believe if or not Wonga has still not verified the correct reference number for an account that was Paid up in June. Calling and sending e-mails daily and still not getting feedback nor my referral letter. Till date

0
Replies (3)
Wonga
Wonga's reply13 Sept 2022, 16:25
Official
Hi Boitumelo,

We sincerely apologize for the inconvenience caused.

We can confirm that your loan has been ceded to Norman Bisset and Associates (Nimble).

Wonga unfortunately cannot assist you in any way. 

You may contact them on *** or email on ***,

requesting a paid up letter should a paid up letter be due to you. 

Thank you for your patience.

The Wonga Team. 
BM
Boitumelo M's update14 Sept 2022, 08:25
Reviewer Update
Good day

Wonga can defiantly assist with verifying the ref number to ref to NDC , the reason I CANT GET A CLEARANCE IS BEACUSE , they have a different reference number. This is now ridiculous honestly since JUNE the reference number cannot be matched
Wonga
Wonga's reply14 Sept 2022, 15:52
Official
Hi Boitumelo,

Thank you for your response 

As per the telephonic conversation,

we can confirm that your account is currently being dealt with as a matter of urgency

and we are liaising with you via our email platform.

Thank you for your patience.

The Wonga Team.