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MN
Mpumelelo N

1 reviews | Active since Aug 2023

08 Dec 2024, 23:39

Poor Service from Wonga

I’m extremely disappointed with the lack of response from Wonga Loans. I settled my loan and have a paid-up letter, but the account is still reflecting on my credit report, which is unacceptable.

I contacted Wonga Loans on 2 December to request that this be updated, but I have received no response at all. The lack of communication and follow-up is frustrating and unprofessional.

This unresolved issue is affecting my credit score and causing unnecessary stress. Wonga Loans’ failure to address such a straightforward matter shows a clear lack of concern for their customers.

I hope this review prompts action, as I expect this to be resolved immediately.

0
Replies (3)
Wonga
Wonga's reply09 Dec 2024, 13:21
Official
Hi Mpumelelo ,

Thank you for repaying your Wonga loan.
 
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
 
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
 
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.

If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated

Please keep in mind that Clearscore is not considered as a reliable credit report.


We hope this answers your query.
 
Thanks 
The wonga Team
MN
Mpumelelo N's update09 Dec 2024, 14:28
Reviewer Update
Noted
Wonga
Wonga's reply10 Dec 2024, 06:58
Official
Thanks for your response 

 Please go to my profile and reviews to rate if you would recommend us to your friends and Family.   
                                                                                                                                   
We love hearing from you, so keep in touch and continue to rate the level of service you receive from us regularly.
  
 Thanks
The Wonga Team.