POOR SERVICE FROM WONGA!!!

In early December, Wonga double-debited my account for a loan that was structured to be paid in three instalments. I had already settled the November instalment, however in December both the December and January instalments were deducted at once. Despite notifying Wonga via email and providing proof of the double debit, my account has still not been updated and continues to reflect that I am in arrears.

As a result of this incorrect status, my loan instalment amount has increased, even though the funds were already taken from my account. The response time has been extremely slow, and despite being advised via email on 29 December 2025 that my account would be corrected, I am still waiting for this to be reflected. This experience has been disappointing and reflects very poor customer service.