TM
Thina M
1 reviews | Active since Aug 2021
23 Aug 2021, 15:24
POOR SERVICE
Bad Service I paid up my loan 2020 and still receiving calls from debt collectors. I have tried to communicate with Wonga several times, they requested proof of payment and I sent them my bank statement with reference where money was paid. After they never came back to me. I am very frustrated because this is affecting my credit score. I have been sending emails requesting paid-up letter no reply. I will never even advice family or friend to take loan with Wonga. They don't care about people
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Wonga's replyOfficial
30 Aug 2021, 12:08Hi Thina,
We humbly apologize for inconvenience caused.
Our collections team is currently in contact with SSDA with regards to the paid up letter.
SSDA needs to confirm whether a settlement discount was given and if so they need to update your account.
This will automatically update your credit profile within 30 working days after the paid up letter was given.
We do apologize that your query is taking longer than expected and we hope that you understand.
As soon as we get confirmation from SSDA we will let you know about the outcome.
Thank you for your patience.
We humbly apologize for inconvenience caused.
Our collections team is currently in contact with SSDA with regards to the paid up letter.
SSDA needs to confirm whether a settlement discount was given and if so they need to update your account.
This will automatically update your credit profile within 30 working days after the paid up letter was given.
We do apologize that your query is taking longer than expected and we hope that you understand.
As soon as we get confirmation from SSDA we will let you know about the outcome.
Thank you for your patience.
Wonga's reply30 Aug 2021, 12:08
Official
Hi Thina,
We humbly apologize for inconvenience caused.
Our collections team is currently in contact with SSDA with regards to the paid up letter.
SSDA needs to confirm whether a settlement discount was given and if so they need to update your account.
This will automatically update your credit profile within 30 working days after the paid up letter was given.
We do apologize that your query is taking longer than expected and we hope that you understand.
As soon as we get confirmation from SSDA we will let you know about the outcome.
Thank you for your patience.
We humbly apologize for inconvenience caused.
Our collections team is currently in contact with SSDA with regards to the paid up letter.
SSDA needs to confirm whether a settlement discount was given and if so they need to update your account.
This will automatically update your credit profile within 30 working days after the paid up letter was given.
We do apologize that your query is taking longer than expected and we hope that you understand.
As soon as we get confirmation from SSDA we will let you know about the outcome.
Thank you for your patience.