Poor Service and Unresolved Issues with Wonga

Rating: 1/5

I'm extremely disappointed with the service I received from Wonga. I took a R2000 loan and made my first payment of R905, which was debited from my account. However, Wonga claimed they never received it. I was then offered a settlement of R1200, which I accepted. But to my surprise, they debited another R905 from my account on May 31st. When I inquired about the error, they seemed uncertain and unhelpful.

To make matters worse, I was handed over to Nimble Collection Services a week later, and my outstanding balance had increased to R2000+. Despite sending numerous emails, I've received no response or resolution from Wonga.

Their lack of communication, errors, and aggressive collection tactics have caused me significant stress and financial hardship. I urge others to exercise caution when dealing with Wonga, and I hope that the company takes steps to address their customer service issues.