Hellopeter
Share Your Experience
SM
Steven M

1 reviews | Active since Feb 2024

22 Feb 2024, 14:41

Poor service and misleading

I app**** on Monday thinking I will be assisted within 48 hours as they promised but 3 days later no help and when I call I'm told I must apply again and because I still need the money I did, so it means I must wait again another 3 to 5 days wow Wonga you can really do better that this

0
Replies (2)
Wonga
Wonga's reply22 Feb 2024, 14:52
Official
Hi Steven,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please provide us with your registered email address, name & surname and ID number so we may locate your account and assist further.

Thanks,
The Wonga Team.

Wonga
Wonga's reply23 Feb 2024, 12:27
Official
Hi Steven,

Thank you for confirming your details.

We can assure you that the funds have left our bank account and are on the way to your account.

Please note that your loan was approved yesterday, and funding time is withing 48 hours as you are aware. 

Unfortunately, on your previous application we experienced a technical issue that led to your loan being cancelled after approval, this has since been resolved.

Thanks,

The Wonga Team.