SS
Stephanie S

1 reviews | Active since Feb 2025

03 May 2025, 07:43

POOR SERVICE

Good day. I would like to say that this is not my first time that I have posted about Wonga. I would like you to explain to me , why do you take off DOUBLE DEBIT ORDERS on a PUBLIC HOLIDAY, any other normal company in the entire country, that takes debits orders change the debit order date to 1 day before a public holiday!? Why do you take off debit orders on public holidays ?

Now it looks to you like I haven't finished paying my loan, and in actual fact I also paid more than the amount that I still owe as well. So please advise and you better have answers this time.

I am not affraid to say this and I will, WONGA HAS THE MOST POOR SERVICE OF ALL . If you have "glitches" or a "system failure" or just plainly someone(or everyone at WONGA) that don't do their job properly, please sort your sh*t out !

I need you to sort out this. I have also sent an email to a few people but it's like these are all **** emails because NO ONE replies.

0
Replies (1)
Wonga
Wonga's reply05 May 2025, 08:43
Official
Hi Stephanie,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your SA ID number so we may assist further.

Thanks,
The Wonga Team