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Simone P

1 reviews | Active since Jan 2020

31 Jan 2024, 11:20

POOR SERVICE!

I am not happy with the service received, I have app**** for the 3rd time today since Monday and nothing. My application keeps getting cancelled because of no Debi check approved yet no Debi check is sent to my bank. I have called and emailed numerous times and nothing, the service is POOR!

But. if clients do not pay their monthly installments Wonga will be on their case. Suddenly you would have capacity to deal with non payment.

POOR POOR SERVICE.

0
Replies (6)
Wonga
Wonga's reply06 Feb 2024, 11:07
Official
Hi  Simone 

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.

Please provide us with your full Name and Surname that is registered so that we can review your account and revert with feedback.

You might not get your mandate due to your personal information not matching with what your bank has.  
Your email address and cellphone number registered with Wonga must be the same as what is registered at the bank.

We hope this information helps. 

Thanks
The Wonga Team.

Wonga
Wonga's reply12 Feb 2024, 13:47
Official
Hi Simone,

We apologise for the delayed response.

Kindly be advised that your first name does not match our records, please confirm your registered first name so we may investigate further.

 

Thanks,

The Wonga Team.

SP
Simone P's update12 Feb 2024, 14:06
Reviewer Update
My ID name: Semonia Maureen Phillips. Why do you guys take a week to respond? Why cant you pick up the phone and resolve the matter. I have been a customer since May last and NEVER had I had to battle like this.
SP
Simone P's update12 Feb 2024, 14:07
Reviewer Update
Your customer service skills is POOR
Wonga
Wonga's reply14 Feb 2024, 10:13
Official
Hi Semonia,
 Thank you for confirming your name. 
 
 We have submitted an escalation to our technical team to establish why your applications are failing our verification checks after being approved.  Please bear with us while we wait on feedback. In the interim we suggest that you do not make any new applications until the issue has been resolved.
  
 Thanks
 The Wonga Team. 
Wonga
Wonga's reply21 Feb 2024, 16:42
Official
Hi Semonia,

Thank you for your patience while we reviewed your decline reasons.

According to our records, your loan has successfully been funded.

Thanks,The Wonga Team.