Poor service

I made a 1 month loan with Wonga of R2000 on the 2nd of May 2024 as soon as the loan was credited in my account a debit order of R1800 from Wonga went off. I tried to reverse it with my bank but failed so I contacted Wonga customer care on Saturday the 4th of May, they said their system was offline I must call after 10 , I called after 10 , no pick up. I sent emails to their customer care and collections department no reply. Today on Monday the 6th of May , I contact Wonga , the person who was assisting me sounded so tired and was busy yawning, my airtime ran out and he did not call me back.

It was the 2nd time making a loan with Wonga , I will never do it again. They are so ***********.