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Joelene S

1 reviews | Active since Dec 2022

10 Jan 2025, 21:38

Poor service

I have been trying to get through to Wonga regarding my loan account since the 2 Dec 2024 . I paid up my account on the 28th of November 2024 I was then told by Blake attorneys I need to pay a collection fee of R376 which i did on the 2nd December 2024 i then follow up with black attorneys about my account and they kept saying they waiting on Wonga it been a whole month now and i keep getting notifications on my credit profile that i am in arreas with my account which is now causing a bad credit profile for me ,im still waiting for a call back but nothing when i log into my profile the amount keeps increasing and now my credit profile is stating im in arreas, please can this account be closed and get a paid up letter im not leaving this like this im going to report this to the ombudsman

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Replies (3)
Wonga
Wonga's reply11 Jan 2025, 14:40
Official
Hi Joelene 

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please bear with us while we investigate, we will be in touch to provide feedback shortly.

Thanks,
The Wonga Team

JS
Joelene S's update11 Jan 2025, 15:58
Reviewer Update
My credit profile is stating I'm in arreas with 3payments which is incorrect I was only in arreas with one payment now my score has gone down because of something that could have been resolved in time I've called numerous times to Blake attorneys and they kept saying they see the proof of payment but wonga has to make the allocation on the account since December 2024 till date I'm getting feedback that I'm still owning a monthly fee how is that possible cause this payment been settled in time I never thought ull
Wonga
Wonga's reply14 Jan 2025, 10:22
Official
Hi Joelene 

Thank-you for your patience while we looked into your account. 
We have reviewed and updated your account.
We confirm that your Wonga loan has been paid in full. 


We hope this helps resolve your query 

Thanks,The Wonga Team