Hellopeter
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BM
Bambanani M

1 reviews | Active since Jun 2021

04 Jun 2021, 21:01

Poor service

Good day I have been calling for 2 weeks trying to get an otp for my account to apply for a loan but it seems no one is there to help, your service is poor guys

0
Replies (3)
Wonga
Wonga's reply07 Jun 2021, 08:10
Official
Hi  Bambanani, 

We sincerely apologize for any inconvenience caused.

We have attempted to contact you with regards to your Hello Peter complaint 

and your cellphone goes directly to voicemail.

Please contact us directly and request to speak to the complaints manager

and we will have you query resolved as soon as possible.

Thank  you for your patience.

The Wonga Team.
BM
Bambanani M's update07 Jun 2021, 09:38
Reviewer Update
No one called me guys cause everytime I call I have to wait for more than 10mins and nothing happens
Wonga
Wonga's reply07 Jun 2021, 09:43
Official
Hi Bambanani,

We can confirm that our complaints manager tried to contact you thrice and your 

cellphone goes directly to voicemail.

Please contact us directly and we will gladly trouble shoot you through our application process

and explain to you in detail how to receive your OTP.

Thank you for your patience.

The Wonga Team.