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Gideon G

1 reviews | Active since Mar 2019

27 Oct 2020, 11:35

Poor service

After calling their call center for 3 days straight to just find out what my balance is and to make payment, they have failed to assist me. Seems like they don't want me to pay them back as every time there is an excuse as to why they can't give me my outstanding balance.

0
Replies (3)
Wonga
Wonga's reply28 Oct 2020, 08:42
Official
Hi Gideon,

We humbly apologize for any inconvenience caused.

Please send us a private message with your ID number to 

investigate why you were not assisted?

We will request a settlement letter from our Finance Team.

Thank you for your patience.

The Wonga Team.
Wonga
Wonga's reply28 Oct 2020, 09:04
Official
Hi Gideon,

Thank you for your information.

We have escalated your account to our Collections Manager 

and we are currently investigating what transpired on your account.

We will feed back to you soon.

Kind Regards

The Wonga Team.
GG
Gideon G's update29 Oct 2020, 13:33
Reviewer Update
After being contacted by Wonga they managed to sort out my outstanding balance after a day of waiting and I could make payment, but now they tell me I have to wait 3 business days to receive something as simple as a paid up letter, even though I sent them proof of payment and did an immediate payment to their bank account. This is ridiculous! So in total it is 5 business days just to get a balance from them, 3 minutes for me to make an immediate payment and send proof of payment, and then 3 more business days for them to send me proof of payment. I am extremely disappointed with this company