TM
Thabo M
1 reviews | Active since Jul 2015
06 Feb 2024, 07:56
Poor Service
The service I have received is very poor. I have sent multiple emails to Wonga, and I have not received any response. They never response to email nor attend to any customer query. Very poor service indeed.
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Replies (1)
Wonga's replyOfficial
06 Feb 2024, 12:10Hi Thabo,
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that a paid up letter has been sent to you via email.
Now that your Wonga loan is closed we have alerted TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA
to the remaining Credit Bureaus.
If the 30 day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that a paid up letter has been sent to you via email.
Now that your Wonga loan is closed we have alerted TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA
to the remaining Credit Bureaus.
If the 30 day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
Thanks
The Wonga Team.
Wonga's reply06 Feb 2024, 12:10
Official
Hi Thabo,
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that a paid up letter has been sent to you via email.
Now that your Wonga loan is closed we have alerted TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA
to the remaining Credit Bureaus.
If the 30 day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that a paid up letter has been sent to you via email.
Now that your Wonga loan is closed we have alerted TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA
to the remaining Credit Bureaus.
If the 30 day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
Thanks
The Wonga Team.