ZS
Zayd S
1 reviews | Active since Oct 2019
23 Jun 2021, 11:47
Poor service
Emailed Wonga yesterday to cancel the loan agreement they have ignored me and still chose to send the application after I had been waiting for more than 2 days for the direct debit mandate to be sent.
I will be cancelling the direct debit mandate as I stated that in the email. Because you people are charging me interest on for days that the money was not even in my account and the money was not even approved.
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Wonga's replyOfficial
23 Jun 2021, 15:11Hi Zayd,
We've reviewed your account and can confirm that your pending application was Approved and
the funds was disbursed into your bank account.
We're so sorry for the delay, but our system is 100% automated and due to our processes
The system has funded your loan when you accepted and Approved the Debi check mandate.
If you would like to cancel your loan, please repay the funds back into Wonga's bank account.
Once the funds has been repaid, please email us the proof of payment to ***
and attach the proof of payment with the subject " Cancel Loan".
Wonga will then close the account and update your credit bureau profile.
Once again, we sincerely apologize for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
We've reviewed your account and can confirm that your pending application was Approved and
the funds was disbursed into your bank account.
We're so sorry for the delay, but our system is 100% automated and due to our processes
The system has funded your loan when you accepted and Approved the Debi check mandate.
If you would like to cancel your loan, please repay the funds back into Wonga's bank account.
Once the funds has been repaid, please email us the proof of payment to ***
and attach the proof of payment with the subject " Cancel Loan".
Wonga will then close the account and update your credit bureau profile.
Once again, we sincerely apologize for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
Wonga's reply23 Jun 2021, 15:11
Official
Hi Zayd,
We've reviewed your account and can confirm that your pending application was Approved and
the funds was disbursed into your bank account.
We're so sorry for the delay, but our system is 100% automated and due to our processes
The system has funded your loan when you accepted and Approved the Debi check mandate.
If you would like to cancel your loan, please repay the funds back into Wonga's bank account.
Once the funds has been repaid, please email us the proof of payment to ***
and attach the proof of payment with the subject " Cancel Loan".
Wonga will then close the account and update your credit bureau profile.
Once again, we sincerely apologize for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
We've reviewed your account and can confirm that your pending application was Approved and
the funds was disbursed into your bank account.
We're so sorry for the delay, but our system is 100% automated and due to our processes
The system has funded your loan when you accepted and Approved the Debi check mandate.
If you would like to cancel your loan, please repay the funds back into Wonga's bank account.
Once the funds has been repaid, please email us the proof of payment to ***
and attach the proof of payment with the subject " Cancel Loan".
Wonga will then close the account and update your credit bureau profile.
Once again, we sincerely apologize for any inconvenience caused.
Thank you for your patience.
The Wonga Team.