Poor service

I am so disappointed in to the extent I feel like closing my account It will be a better solution .Monday On the 30th I made a payment by EFT immediate ,when I was checking on the 1st my account was updated that I can borrow a money ,I did yesterday guys what this bad people deducted the same money they granted me I am very angry because they don't answer calls this is very unprofessional I have never missed any payment with them .I want this to be sorted or I am filing a formal complaint with NCR about you guys I am very angry because now you robbing me and worse part you guys don't reply on emails and calls