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Himal T

1 reviews | Active since Oct 2021

12 Apr 2022, 12:52

Poor response

Am still waiting for my email regarding my change of details to be responded it's been 5 days and the email says 48 hours

0
Replies (6)
Wonga
Wonga's reply12 Apr 2022, 14:12
Official
Hi Himal,

We humbly apologize for any inconvenience caused.

Kindly confirm your ID number in order for us to view what transpired on your account.

Thank you for your patience.

The Wonga Team. 
Wonga
Wonga's reply12 Apr 2022, 14:36
Official
Hi Himal,

Thank you for your response.

If you are needing to reset your password and you no longer have access 

to your original email account, 

then please send us a copy of your ID as well as a copy of your recent proof of address 

including a note stating what the new email address should be recorded as.

We need to do this for your own security - so we can make sure you are the owner of the account.

Thank you for your patience.

The Wonga Team. 
Wonga
Wonga's reply14 Apr 2022, 08:35
Official
Hi Himal,

Thank you for your response..

You can email it to ***.

Thank you for your patience

The Wonga Team. 
Wonga
Wonga's reply14 Apr 2022, 09:34
Official
Hi Himal,

Thank you for your response..

You can email it to customercare @ wonga.co.za.

Thank you for your patience

The Wonga Team. 
Wonga
Wonga's reply14 Apr 2022, 11:39
Official
Hi Himal,

Thank you for your response.

Our customer care team will be providing you with an outcome shortly.

Thank you for your response.

The Wonga Team. 
Wonga
Wonga's reply14 Apr 2022, 16:53
Official
Hi Himal,

Thank you for your response..

Our customer care team has successfully updated your email address.

Your should receive an email shortly. 

Thank you for your patience

The Wonga Team.