MF
Michelle F
1 reviews | Active since Jul 2020
02 Jul 2020, 16:24
Poor Poor Service
Good Day,
What poor service wow. I have made a payment on the 20th May 20 after being chased by 2 different debt collection companies post payment.
I asked to please update credit bureau because I am applying for jobs and this is impacting me. My bank also told me this week that they cant help me cause WONGA is listed as not paid.
What more must I do?
HELP
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
03 Jul 2020, 11:22Hi Michelle,
We apologize for any inconvenience caused.
We will investigate what transpired on your account.
Please send us a private message with your ID number to
send a request to all credit bureaus to have your ITC profile updated.
Kind Regards
The Wonga Team.
We apologize for any inconvenience caused.
We will investigate what transpired on your account.
Please send us a private message with your ID number to
send a request to all credit bureaus to have your ITC profile updated.
Kind Regards
The Wonga Team.
Wonga's reply03 Jul 2020, 11:22
Official
Hi Michelle,
We apologize for any inconvenience caused.
We will investigate what transpired on your account.
Please send us a private message with your ID number to
send a request to all credit bureaus to have your ITC profile updated.
Kind Regards
The Wonga Team.
We apologize for any inconvenience caused.
We will investigate what transpired on your account.
Please send us a private message with your ID number to
send a request to all credit bureaus to have your ITC profile updated.
Kind Regards
The Wonga Team.
MF
Michelle F's updateReviewer Update
03 Jul 2020, 18:08Good Day,
ID number ***
You saying "any inconvenience caused: makes me think this is a template and not a sincere apology for getting me declined and told I didn't pay Wonga...
Why must I send a request to all credit bureaus to have my profile updated? Is it not you who listed me? why do I now have to make contact with all ITC's?
This gets better every time I speak to you guys! Shocking
ID number ***
You saying "any inconvenience caused: makes me think this is a template and not a sincere apology for getting me declined and told I didn't pay Wonga...
Why must I send a request to all credit bureaus to have my profile updated? Is it not you who listed me? why do I now have to make contact with all ITC's?
This gets better every time I speak to you guys! Shocking
MF
Michelle F's update03 Jul 2020, 18:08
Reviewer Update
Good Day,
ID number ***
You saying "any inconvenience caused: makes me think this is a template and not a sincere apology for getting me declined and told I didn't pay Wonga...
Why must I send a request to all credit bureaus to have my profile updated? Is it not you who listed me? why do I now have to make contact with all ITC's?
This gets better every time I speak to you guys! Shocking
ID number ***
You saying "any inconvenience caused: makes me think this is a template and not a sincere apology for getting me declined and told I didn't pay Wonga...
Why must I send a request to all credit bureaus to have my profile updated? Is it not you who listed me? why do I now have to make contact with all ITC's?
This gets better every time I speak to you guys! Shocking
Wonga's replyOfficial
08 Jul 2020, 13:30Hi Michelle
Thanks for your response.
We have escalated your details to our Collections
team and we are currently investigating what transpired
on your account.
We apologize for any inconvenience caused and
will provide feedback soonest.
Thank you for your patience.
Kind Regards
The Wonga Team.
Thanks for your response.
We have escalated your details to our Collections
team and we are currently investigating what transpired
on your account.
We apologize for any inconvenience caused and
will provide feedback soonest.
Thank you for your patience.
Kind Regards
The Wonga Team.
Wonga's reply08 Jul 2020, 13:30
Official
Hi Michelle
Thanks for your response.
We have escalated your details to our Collections
team and we are currently investigating what transpired
on your account.
We apologize for any inconvenience caused and
will provide feedback soonest.
Thank you for your patience.
Kind Regards
The Wonga Team.
Thanks for your response.
We have escalated your details to our Collections
team and we are currently investigating what transpired
on your account.
We apologize for any inconvenience caused and
will provide feedback soonest.
Thank you for your patience.
Kind Regards
The Wonga Team.
MF
Michelle F's updateReviewer Update
13 Jul 2020, 08:52Good Day,
Why have I not received any feedback to date?
When will this matter be sorted out?
Why have I not received any feedback to date?
When will this matter be sorted out?
MF
Michelle F's update13 Jul 2020, 08:52
Reviewer Update
Good Day,
Why have I not received any feedback to date?
When will this matter be sorted out?
Why have I not received any feedback to date?
When will this matter be sorted out?
Wonga's replyOfficial
13 Jul 2020, 09:45Hi Michelle,
We're so sorry for the delay in responses.
Your account was escalated to our debt collections agency and
we're awaiting a response.
As soon as feedback is provided will Wonga feed back to with a
resolution.
Thank you for your patience
The Wonga Team.
We're so sorry for the delay in responses.
Your account was escalated to our debt collections agency and
we're awaiting a response.
As soon as feedback is provided will Wonga feed back to with a
resolution.
Thank you for your patience
The Wonga Team.
Wonga's reply13 Jul 2020, 09:45
Official
Hi Michelle,
We're so sorry for the delay in responses.
Your account was escalated to our debt collections agency and
we're awaiting a response.
As soon as feedback is provided will Wonga feed back to with a
resolution.
Thank you for your patience
The Wonga Team.
We're so sorry for the delay in responses.
Your account was escalated to our debt collections agency and
we're awaiting a response.
As soon as feedback is provided will Wonga feed back to with a
resolution.
Thank you for your patience
The Wonga Team.
MF
Michelle F's updateReviewer Update
17 Jul 2020, 05:35Good Day,
I no longer have words for the type of service. It so so bad. Lack of communication, no urgency and really no customer satisfaction kept at top of mind.
Its been more than 15 days since i made contact with Wonga and both their clients who chased me for this money. Its been 2 months since i made the payment and still my name is not cleared and the Wonga account shows as not paid on the credit bureau.
How do you expect people to move on from bad debt if you keep them stuck but not updating ITC. Who's responsibility is that? I will never recommend Wonga to anyone no matter how desperate.
Ara group is even worst. They could call everyday for the money but not one call since i sent proof of payment begging them to clear my name.
Disgusted really!
I no longer have words for the type of service. It so so bad. Lack of communication, no urgency and really no customer satisfaction kept at top of mind.
Its been more than 15 days since i made contact with Wonga and both their clients who chased me for this money. Its been 2 months since i made the payment and still my name is not cleared and the Wonga account shows as not paid on the credit bureau.
How do you expect people to move on from bad debt if you keep them stuck but not updating ITC. Who's responsibility is that? I will never recommend Wonga to anyone no matter how desperate.
Ara group is even worst. They could call everyday for the money but not one call since i sent proof of payment begging them to clear my name.
Disgusted really!
MF
Michelle F's update17 Jul 2020, 05:35
Reviewer Update
Good Day,
I no longer have words for the type of service. It so so bad. Lack of communication, no urgency and really no customer satisfaction kept at top of mind.
Its been more than 15 days since i made contact with Wonga and both their clients who chased me for this money. Its been 2 months since i made the payment and still my name is not cleared and the Wonga account shows as not paid on the credit bureau.
How do you expect people to move on from bad debt if you keep them stuck but not updating ITC. Who's responsibility is that? I will never recommend Wonga to anyone no matter how desperate.
Ara group is even worst. They could call everyday for the money but not one call since i sent proof of payment begging them to clear my name.
Disgusted really!
I no longer have words for the type of service. It so so bad. Lack of communication, no urgency and really no customer satisfaction kept at top of mind.
Its been more than 15 days since i made contact with Wonga and both their clients who chased me for this money. Its been 2 months since i made the payment and still my name is not cleared and the Wonga account shows as not paid on the credit bureau.
How do you expect people to move on from bad debt if you keep them stuck but not updating ITC. Who's responsibility is that? I will never recommend Wonga to anyone no matter how desperate.
Ara group is even worst. They could call everyday for the money but not one call since i sent proof of payment begging them to clear my name.
Disgusted really!
MF
Michelle F's updateReviewer Update
06 Aug 2020, 10:52Good day,
To date- I have spent R1340 on airtime , making calls to Wonga everyday requesting a refund of R1700 which they paid to a closed account without asking or confirming with me that the details are correct. I then called to follow up on this and was told 5 different stories about why I never got a refund or why my Credit Profile has not been updated to date. I have been waiting for this refund since the 23rd July with several calls and emails with statements, transaction history to show I have not received the refund. I have been told they do not know where the refund is?? so this is my problem now as the customer? same way I am trying to clear my credit profile myself because Wonga is of no help to their customers. This is so disappointing. Hello Peter complaints don't even help, they are so ok with delivering poor service that no complaint is a complaint, its treated as a normal query. SO after 2 weeks of waiting, I was promised a callback which has not happened. I don't know what more I can do. I should give up right?
To date- I have spent R1340 on airtime , making calls to Wonga everyday requesting a refund of R1700 which they paid to a closed account without asking or confirming with me that the details are correct. I then called to follow up on this and was told 5 different stories about why I never got a refund or why my Credit Profile has not been updated to date. I have been waiting for this refund since the 23rd July with several calls and emails with statements, transaction history to show I have not received the refund. I have been told they do not know where the refund is?? so this is my problem now as the customer? same way I am trying to clear my credit profile myself because Wonga is of no help to their customers. This is so disappointing. Hello Peter complaints don't even help, they are so ok with delivering poor service that no complaint is a complaint, its treated as a normal query. SO after 2 weeks of waiting, I was promised a callback which has not happened. I don't know what more I can do. I should give up right?
MF
Michelle F's update06 Aug 2020, 10:52
Reviewer Update
Good day,
To date- I have spent R1340 on airtime , making calls to Wonga everyday requesting a refund of R1700 which they paid to a closed account without asking or confirming with me that the details are correct. I then called to follow up on this and was told 5 different stories about why I never got a refund or why my Credit Profile has not been updated to date. I have been waiting for this refund since the 23rd July with several calls and emails with statements, transaction history to show I have not received the refund. I have been told they do not know where the refund is?? so this is my problem now as the customer? same way I am trying to clear my credit profile myself because Wonga is of no help to their customers. This is so disappointing. Hello Peter complaints don't even help, they are so ok with delivering poor service that no complaint is a complaint, its treated as a normal query. SO after 2 weeks of waiting, I was promised a callback which has not happened. I don't know what more I can do. I should give up right?
To date- I have spent R1340 on airtime , making calls to Wonga everyday requesting a refund of R1700 which they paid to a closed account without asking or confirming with me that the details are correct. I then called to follow up on this and was told 5 different stories about why I never got a refund or why my Credit Profile has not been updated to date. I have been waiting for this refund since the 23rd July with several calls and emails with statements, transaction history to show I have not received the refund. I have been told they do not know where the refund is?? so this is my problem now as the customer? same way I am trying to clear my credit profile myself because Wonga is of no help to their customers. This is so disappointing. Hello Peter complaints don't even help, they are so ok with delivering poor service that no complaint is a complaint, its treated as a normal query. SO after 2 weeks of waiting, I was promised a callback which has not happened. I don't know what more I can do. I should give up right?