1 reviews | Active since Jun 2018
Poor customer services delivery
My friend just recently app**** for a loan, and i did refer her to apply from Wonga since previously got assistance but now i regret letting her,I mean it been 3 days the loan has been approved all supporting document's for Income sent and they even sent sms saying she must check the DebiCheck mandate sent to her bank yet when she does nothing reflects and after that they sent another notification saying the DebiCheck mandate has expired they will re-submit until today nothing, Today she sent an emails' and did a follow up, still nothing....this is so ridiculous. You cant take more than 3 days to get a loan on top of that...no communication rather decline that loan than to keep someone waiting.....this is so pathetic :(
We sincerely apologize for any inconvenience caused.
We're so sorry but cannot disclose any information regarding your friends Wonga account.
Wonga is very strict when it comes to our customer's security and data and can assure
you that we will liaise directly with your friend.
If an email was sent from your friends registered email address, then we can
assure you that your friend will receive a response via our email platform.
If there is a delay, or something wrong with the application, will we notify
your friend.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We're so sorry but cannot disclose any information regarding your friends Wonga account.
Wonga is very strict when it comes to our customer's security and data and can assure
you that we will liaise directly with your friend.
If an email was sent from your friends registered email address, then we can
assure you that your friend will receive a response via our email platform.
If there is a delay, or something wrong with the application, will we notify
your friend.
Thank you for your patience.
The Wonga Team.
Please note i never said we should disclose any information regards to the account, my concerned was that even now after sending through emails, she hasn't received any feedback ,only those auto-reply emails that she will get assistance within 48 hrs, yet it been 3 days without any positive feedback,
Please note i never said we should disclose any information regards to the account, my concerned was that even now after sending through emails, she hasn't received any feedback ,only those auto-reply emails that she will get assistance within 48 hrs, yet it been 3 days without any positive feedback,
We're so sorry for the delay in responses as our contact center is experiencing very high volumes.
Your friend will be assisted via our email platform or we will contact her directly.
Please provide us with the names and surname as well as the contact details.
Thank you for your patience.
The Wonga Team.
We're so sorry for the delay in responses as our contact center is experiencing very high volumes.
Your friend will be assisted via our email platform or we will contact her directly.
Please provide us with the names and surname as well as the contact details.
Thank you for your patience.
The Wonga Team.