PH
Palesa H
1 reviews | Active since Sept 2026
10 Sept 2026, 09:24
***********, poor customer service
Refusing to give me my settlement letter. Giving me runaround’s for over a week. Literally making my life a nightmare
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
10 Sept 2026, 10:45Hi Palesa,
We sincerely apologise for the frustration and uncer*****y you have experienced.
We can see that you initially spoke with one of our agents and were then transferred to a manager for further assistance. Unfortunately, the call was affected by connection issues.
Following our investigation, we can confirm that the loan has been sold due to missed payments, in line with the terms of the loan agreement. However, the sale process is still being finalised, and we would like to ensure that we provide you with the correct information regarding who now manages the account.
Could you please allow us until close of business today to confirm these details? We will provide you with an update as soon as we have confirmation.
Thank you for your patience while we work to provide you with clarity.
Kind regards,
Wonga Team
We sincerely apologise for the frustration and uncer*****y you have experienced.
We can see that you initially spoke with one of our agents and were then transferred to a manager for further assistance. Unfortunately, the call was affected by connection issues.
Following our investigation, we can confirm that the loan has been sold due to missed payments, in line with the terms of the loan agreement. However, the sale process is still being finalised, and we would like to ensure that we provide you with the correct information regarding who now manages the account.
Could you please allow us until close of business today to confirm these details? We will provide you with an update as soon as we have confirmation.
Thank you for your patience while we work to provide you with clarity.
Kind regards,
Wonga Team
Wonga's reply10 Sept 2026, 10:45
Official
Hi Palesa,
We sincerely apologise for the frustration and uncer*****y you have experienced.
We can see that you initially spoke with one of our agents and were then transferred to a manager for further assistance. Unfortunately, the call was affected by connection issues.
Following our investigation, we can confirm that the loan has been sold due to missed payments, in line with the terms of the loan agreement. However, the sale process is still being finalised, and we would like to ensure that we provide you with the correct information regarding who now manages the account.
Could you please allow us until close of business today to confirm these details? We will provide you with an update as soon as we have confirmation.
Thank you for your patience while we work to provide you with clarity.
Kind regards,
Wonga Team
We sincerely apologise for the frustration and uncer*****y you have experienced.
We can see that you initially spoke with one of our agents and were then transferred to a manager for further assistance. Unfortunately, the call was affected by connection issues.
Following our investigation, we can confirm that the loan has been sold due to missed payments, in line with the terms of the loan agreement. However, the sale process is still being finalised, and we would like to ensure that we provide you with the correct information regarding who now manages the account.
Could you please allow us until close of business today to confirm these details? We will provide you with an update as soon as we have confirmation.
Thank you for your patience while we work to provide you with clarity.
Kind regards,
Wonga Team
PH
Palesa H's updateReviewer Update
10 Sept 2026, 13:20Sold to whom? Because Nimble and Recovax said they don’t have it? I just need the settlement letter, it’s been over a week listening to stories about how it’s being sold.
PH
Palesa H's update10 Sept 2026, 13:20
Reviewer Update
Sold to whom? Because Nimble and Recovax said they don’t have it? I just need the settlement letter, it’s been over a week listening to stories about how it’s being sold.
PH
Palesa H's updateReviewer Update
10 Sept 2026, 13:22My account can’t be closed everywhere? Does that even make sense that I can’t get the letter from anyone right now?
PH
Palesa H's update10 Sept 2026, 13:22
Reviewer Update
My account can’t be closed everywhere? Does that even make sense that I can’t get the letter from anyone right now?
Wonga's replyOfficial
10 Sept 2026, 14:12Hi Palesa,
We’re happy to let you know that we have made an exception in your case and have sent the settlement letter to you via email.
We hope this assists you with what you need and helps bring the matter to a resolution.
Kind regards,
Wonga
We’re happy to let you know that we have made an exception in your case and have sent the settlement letter to you via email.
We hope this assists you with what you need and helps bring the matter to a resolution.
Kind regards,
Wonga
Wonga's reply10 Sept 2026, 14:12
Official
Hi Palesa,
We’re happy to let you know that we have made an exception in your case and have sent the settlement letter to you via email.
We hope this assists you with what you need and helps bring the matter to a resolution.
Kind regards,
Wonga
We’re happy to let you know that we have made an exception in your case and have sent the settlement letter to you via email.
We hope this assists you with what you need and helps bring the matter to a resolution.
Kind regards,
Wonga
PH
Palesa H's updateReviewer Update
10 Sept 2026, 16:22Hi thank you so much I received the letter. I appreciate the help.
PH
Palesa H's update10 Sept 2026, 16:22
Reviewer Update
Hi thank you so much I received the letter. I appreciate the help.
Wonga's replyOfficial
10 Sept 2026, 19:24Hi there,
It’s a pleasure! 😊 We’re glad you received the letter and that we could assist.
Thank you for your kind feedback and for choosing Wonga. 💙
Regards,
Wonga
It’s a pleasure! 😊 We’re glad you received the letter and that we could assist.
Thank you for your kind feedback and for choosing Wonga. 💙
Regards,
Wonga
Wonga's reply10 Sept 2026, 19:24
Official
Hi there,
It’s a pleasure! 😊 We’re glad you received the letter and that we could assist.
Thank you for your kind feedback and for choosing Wonga. 💙
Regards,
Wonga
It’s a pleasure! 😊 We’re glad you received the letter and that we could assist.
Thank you for your kind feedback and for choosing Wonga. 💙
Regards,
Wonga