NS
Nombulelo S
1 reviews | Active since Oct 2017
21 Oct 2021, 13:08
Poor customer Service
I had a loan with Wonga and the account was settled in April 2021, my credit profile still shows that the account is open and I requested that it gets closed after i had paid the settlement. I have been sending numerous emails since August and i have not been receiving any positive feedbacks. Can I ask that this gets sorted out as I trying to buy a house and this is reflecting bad on my score
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Wonga's replyOfficial
21 Oct 2021, 15:00Hi Nombulelo,
We apologize for any inconvenience caused.
We can confirm that when you lodged your first Hello Peter complaint
on the 13-08-2021 we advised you that the system automatically sends and update
request to have your ITC profile updated.
It is unknown if there are any backlogs at the credit bureaus,
We require you to please email us a copy of your credit report to
***.
We have also emailed you as we require a copy of your credit report.
Once we receive the email, will we re-escalate your account
to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We apologize for any inconvenience caused.
We can confirm that when you lodged your first Hello Peter complaint
on the 13-08-2021 we advised you that the system automatically sends and update
request to have your ITC profile updated.
It is unknown if there are any backlogs at the credit bureaus,
We require you to please email us a copy of your credit report to
***.
We have also emailed you as we require a copy of your credit report.
Once we receive the email, will we re-escalate your account
to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Oct 2021, 15:00
Official
Hi Nombulelo,
We apologize for any inconvenience caused.
We can confirm that when you lodged your first Hello Peter complaint
on the 13-08-2021 we advised you that the system automatically sends and update
request to have your ITC profile updated.
It is unknown if there are any backlogs at the credit bureaus,
We require you to please email us a copy of your credit report to
***.
We have also emailed you as we require a copy of your credit report.
Once we receive the email, will we re-escalate your account
to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We apologize for any inconvenience caused.
We can confirm that when you lodged your first Hello Peter complaint
on the 13-08-2021 we advised you that the system automatically sends and update
request to have your ITC profile updated.
It is unknown if there are any backlogs at the credit bureaus,
We require you to please email us a copy of your credit report to
***.
We have also emailed you as we require a copy of your credit report.
Once we receive the email, will we re-escalate your account
to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.