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KN
Karabo N

1 reviews | Active since Sept 2025

23 Dec 2025, 08:05

Poor customer service

I paid my balance manually on [18/12/2025], yet Wonga still debited the same amount from my account on [18/12/2025]. I have emailed regarding this double payment but have received no response. This is unacceptable. I expect an immediate refund of the overpayment.

0
Replies (4)
Wonga
Wonga's reply23 Dec 2025, 10:11
Official
Hi Karabo,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused by the debit order.

Please note that this usually happens when a manual payment is made while we are tracking your account for funds. 

A refund has been logged on your account, funds will reflect within today. 

Thanks,The Wonga Team

Wonga
Wonga's reply23 Dec 2025, 11:04
Official
Hi Karabo,
 
We’re glad we could assist.

If you feel your issue has been resolved, we’d appreciate it if you could update your Hellopeter review to reflect your latest experience.

Your feedback helps others see how we handle and resolve customer queries.
   
 Thanks,
 The Wonga Team. 

KN
Karabo N's update23 Dec 2025, 12:59
Reviewer Update
Wonga did refund my money instantly, and I thank them
Wonga
Wonga's reply23 Dec 2025, 13:32
Official
Hi Karabo,

Thank you for the positive feedback.   
Thanks,
The Wonga Team.