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NICO T

1 reviews | Active since Mar 2021

22 Dec 2021, 15:38

Poor customer service

I spoke to Shane today in the finance department (reference for the call ***1).I explained to him my situation and what wanted.however,he laughed at me and he was typing the entire time and was reluctant to provide me a reference number.He said according to Wonga policy they are prohibited to provide their surnames.His service was poor and the manager must listen to that call.

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Replies (3)
Wonga
Wonga's reply22 Dec 2021, 15:47
Official
Hi Nico,

We humbly apologize for any inconvenience caused.

We can assure you that the service you received is not the Wonga way.
 
Wonga strives to give all our customers an exceptional customer journey.

We will listen to the call and will take the matter up internally.

Your Wonga account is being managed by our debt collections agency

Alliance and we have arranged that they contact you directly 

and have your issue resolved.

Once again, we sincerely apologize for any inconvenience caused.

Kind Regards 

The Wonga Team.
NT
NICO T's update22 Dec 2021, 17:17
Reviewer Update
I guess nothing will occur to him but his a bad representative for the enterprise, especially for laughing at customers.I pray God punish and he finds himself in predicaments.I want you to resolve this not the third party.

Wonga
Wonga's reply23 Dec 2021, 08:51
Official
Hi Nico,

Thank you for your response.

We once again apologize for the poor service you have received from the agent.

We can assure you that it will be taken up internally and coaching will be provided.

Kind Regards 

The Wonga Team.