1 reviews | Active since Jan 2018
Poor customer service and assistance....taking money twice...empty promises!!!
This is my second message... I have complained about Wonga's service on Tuesday. Wonga responded to the message, stating that Sonja will contact me.... She did. She assured me that my money will be paid back in to my account, because I made a repayment arrangement.... Guess what....still no money....and this morning the R1585 arrangement was ALSO deducted from my bank account....so Wonga took the full balance plus additional money....Please explain how this is even possible.....very disgusted. I told Sonja I will re-rate the service and write a better review if I have my money....today it went from bad to worse.....
Hi Christell,
Our sincere apologies for the issue in funds collection. We have processed your refund yesterday and have also processed a refund for the payment which was collected this morning.
We're trying to get hold of you, however, your mobile phone is just ringing.
Please provide us with a preferred call back time so we can give you an update on your account.
Thank You
The Wonga Team
Hi Christell,
Our sincere apologies for the issue in funds collection. We have processed your refund yesterday and have also processed a refund for the payment which was collected this morning.
We're trying to get hold of you, however, your mobile phone is just ringing.
Please provide us with a preferred call back time so we can give you an update on your account.
Thank You
The Wonga Team
Hi Christell,
Thank you for taking our call today.
We're happy that you received your refunds and that your issue has been resolved.
Kindly re-rate all three complaints.
Thank You
The Wonga Team
Hi Christell,
Thank you for taking our call today.
We're happy that you received your refunds and that your issue has been resolved.
Kindly re-rate all three complaints.
Thank You
The Wonga Team