CA
CHRISTELL A

1 reviews | Active since Jan 2018

29 May 2018, 17:41

Poor customer service and assistance

I made a payment arrangement to pay over 6 months...today Wonga deducted the whole amount from mu bank account. What is the use of making arranhements if they don't care. This arrangement was done on the 9th of May... When I called today, nobody was able to assist me.... Very disgusted!

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Replies (1)
Wonga
Wonga's reply30 May 2018, 08:13
Official

Hi Christell,

We're sorry to hear that full payment was debited from your bank account even though you've setup a repayment arrangement.

Sonja from our Customer Resolutions team will contact you now so we can investigate this matter and resolve this issue.

Thank You

The Wonga Team