KT
Kerlynne T
1 reviews | Active since Dec 2018
07 Aug 2023, 15:19
Poor customer service
I have paid my installment on the 2nd and additional charges on the 3rd and sent proof of payment. They allocated the installment the same day and until today the additional charges is not allocated after promising me 3 working days it will be allocated and I will receive a paid up letter. This is honestly poor customer service from Wonga finance, I am extremely disappointed that something so simple cannot be done urgently.
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Wonga's replyOfficial
08 Aug 2023, 12:48Good day,
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation, as soon as the payment allocates to the account a paid up letter will then be provided.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation, as soon as the payment allocates to the account a paid up letter will then be provided.
Thank you for your patience.
The Wonga Team.
Wonga's reply08 Aug 2023, 12:48
Official
Good day,
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation, as soon as the payment allocates to the account a paid up letter will then be provided.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation, as soon as the payment allocates to the account a paid up letter will then be provided.
Thank you for your patience.
The Wonga Team.