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Stephanie S

1 reviews | Active since Feb 2025

01 Feb 2025, 08:33

POOR CUSTOMER SERVICE

I app**** for a loan in the begining of December, per my agreement I would pay it back within 3 Months. In December 2024 there went off a double debit order feom my account. Since this happened I have been sending emails, again and again with NO answer from anyone at you company. Your service is utterly poor, there is no direct contact line to speak to an agent directly to resolve this problem. And I see now so many other people are having the same problem as I am. I would like you to be able resolve this problem immediately. Please do something about this MAJOR PROBLEM eithin your company.

0
Replies (10)
Wonga
Wonga's reply01 Feb 2025, 13:10
Official
Hi Stephanie  

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your SA ID number and your registered email address so we may assist further.

Thanks,
The Wonga Team
Wonga
Wonga's reply03 Feb 2025, 09:29
Official
Hi Stephanie 


Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team 
Wonga
Wonga's reply03 Feb 2025, 10:07
Official
Hi Stephanie 

Our response was sent to your registered email address.
Please allow a couple of minutes for the server to process the email. 
Thanks,The Wonga Team 
SS
Stephanie S's update04 Feb 2025, 08:21
Reviewer Update
Good day.
I have received some interaction but as soon as I email my banking statements which shows proof that I paid, then I get no more reply from your company. I am literally showing you the proof and you just ignore it, and continue taking my money but you don't show the payments on your side even though there is PHYSICAL PROOF sent to you. This is BS!!
Get back to me on my emails, my surname is Scheepers, my email, I have already provided but will do that once again, ***


SS
Stephanie S's update05 Feb 2025, 12:32
Reviewer Update
Good day

I have rep**** to your emails, then I sent my proof of payments and my banking statements, but I just got the same email I have been getting, which is:
"...it will take up 72 hours to be visible on your account..."

This is the same email I have been getting since December 2024. So I don't know how "72 hours" is longer than 1 month!?

You have done NOTHING to fix the problem on your side. I need URGENT ASSISTANCE and you need to fix the problem.

Thanks.
Wonga
Wonga's reply05 Feb 2025, 13:32
Official
Hi Stephanie 


Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team 
SS
Stephanie S's update05 Feb 2025, 14:00
Reviewer Update
Good day

I received the same email as yesterday, to send my banking statements and proof of payment which I already have done yesterday! And I can't contact you directly via telephone because it is only a line for a computerized voice and different option selections and not a physical human being who can help you fix the problem.

You said I have disputed 2 payments for two different days, according to my bank advisor I CANNOT DISPUTE these two specific payments because you have BLOCKED my bank from doing that, which ALSO means that I DID NOT DISPUTE these debit orders as discussed on email.
THE MONEY WENT OUT OF MY ACCOUNT, the problem is on your side and you need to fix this issue with your system.

My bank advisor also told me that you will need to fix it form your side, as I have PAID from my side.

I will continue replying and sending emails until someone steps up and does their job the RIGHT WAY!

Regards
Stephanie
SS
Stephanie S's update06 Feb 2025, 11:29
Reviewer Update
I have sent you TWO messages and you don't reply. This is not right. I know you are aware that there is an issue with my account. But you don't do anything to fix it. My bank said that you must fix the issue because the fault is on your side!
Wonga
Wonga's reply06 Feb 2025, 13:05
Official
 Hi Stephanie 

We will call you shortly on your number *** to assist with resolving complaint. 
Thanks,The Wonga Team 
SS
Stephanie S's update17 Feb 2025, 11:56
Reviewer Update
Good day.

Hope you are well.

I am aware that "Apperently" my issue with my account has "been escalated", this is the last response I receieved from anyone at Wonga.

You have NOT been honest in trying to sort out the issues I have raised to you. Your service is utterly poor. I will continue to give you negative and bad ratings because this is the ONLY way, I am able to get any assistance from you.

I have sent ALL DOCUMENTS AND PROOF REQUURED FOR YOU TO SEE THAT I HAVE PAID MY MONTHLY DEBIT ORDERS! As it is a debit order it will OBVIOUSLY go straight out of my account.

Please resolve the matter ASAP!