Poor Customer Service

Item: Wonga
Rating: 1
Author: Caroline K

Your customer service is really poor I tried to make contact Phone you guys and was on the line holding but everytime after 30 min the line drops I was owing you guys but 2 installments were deducted.

Helpful (0)

Replies (3)

Wonga's replyOfficial

02 Mar 2026, 12:32

Hi Caroline,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

According to our records, Wonga deducted the outstanding balance on your account due to missed instalments.

Thanks,The Wonga Team

Wonga's reply02 Mar 2026, 12:32

Official

Caroline K's updateReviewer Update

02 Mar 2026, 13:57

Good day no 2 payments went off. The one that I owed and another one.
Please check on your side.

Caroline K's update02 Mar 2026, 13:57

Reviewer Update

Good day no 2 payments went off. The one that I owed and another one.
Please check on your side.

Wonga's replyOfficial

02 Mar 2026, 14:57

Hi Caroline,

We confirm two payments were taken from your account.

The monthly instalment and arrears collection.
Thanks,The Wonga Team

Wonga's reply02 Mar 2026, 14:57

Official

Hi Caroline,

We confirm two payments were taken from your account.

The monthly instalment and arrears collection.
Thanks,The Wonga Team