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TM
Tity M

1 reviews | Active since Sept 2019

07 Nov 2019, 09:39

Poor customer service

M applying for a car, I can't be approved becouse wonga is appearing, I try to contact them ask for the settlement letter still nothing, I was told by the lady who took the call that she need to ask the manager if I can get the letter and will send it to me still nothing, to my suprice I call before calling last week I was told I owe 1100 the lady I spoke to sounded tired not ready for the call and she said I owe 1900, can I get help as m stuck I can't be approved coz of u guys

0
Replies (5)
Wonga
Wonga's reply07 Nov 2019, 11:16
Official
Hi Tity,

We're so sorry to hear about your experience. This is certainly not the Wonga-way.

Please send us a private message with your ID and contact number so we can investigate the matter and contact you immediately.

Thank You
The Wonga Team

TM
Tity M's update07 Nov 2019, 11:21
Reviewer Update
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Wonga
Wonga's reply07 Nov 2019, 12:43
Official
We're sorry but we're unable to view the details as Hello Peter hides number when posted publicly.

Please send us a private message with your ID and contact number so we can investigate the matter and contact you immediately.
Wonga
Wonga's reply07 Nov 2019, 13:07
Official
Thank you. We will contact you immediately.
Wonga
Wonga's reply07 Nov 2019, 14:12
Official
We've contacted you and trying to get hold of you, however, we're unable to get hold of you.

Please provide us with a preferred call back time so we can assist you further.

We've sent you the settlement letter to your registered email address as requested in the meantime.