Poor customer care service

Item: Wonga
Rating: 2
Author: Sayuri G

Good Day

I am highly disappointed in the customer service, I have been tryna contact Wonga Loans to make a payment arrangement and been sending emails to the payments, collections and customer care departments. I got an automatic reply from customer care and it said to wait 48 hours which I haven't received anything since then and it's been more than 48 hours, I have been tryna make an arrangement so I can find a solution but to avail, I received a message to make payment but haven't received an email to offer me assistance.

Helpful (0)

Replies (2)

Wonga's replyOfficial

03 Sept 2025, 17:08

Hi Sayuri

Thanks for your review
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your 13-digit SA ID number so we may assist further.

Thanks
The Wonga Team

Wonga's reply03 Sept 2025, 17:08

Official

Sayuri G's updateReviewer Update

10 Feb 2026, 08:53

Good Day Wonga

Please can you advise who I can contact in order to organize a payment arrangement, I had emailed your customer care to transfer me to the relevant debt collector to speak to but I haven't gotten any help besides them telling me they can't assist me. Please can you help me

Sayuri G's update10 Feb 2026, 08:53

Reviewer Update