Poor customer care; Not Trustworthy and Unresponsive

Very dissatisfied with their lack of customer care. Paid off my loan 2 months early and got an offer for a slightly higher amount which I was apparently "pre- approved" for already. Submitted my application and got an email stating that it was a approved and funds would be in my account shortly....recieved the contract i signed and debit order agreement but not debicheck mandate, then got an email and sms asking to upload bank statement via website. Tried to use TrueID was met with technical difficulty messages, expired messages and then after 3 attempts i was blocked from using TrueID. Tried to upload manually and was then instantly rejected...apied again for lesser amount, got approved, error messages, declined etc

Have tried to contacted via email, sms, tried to call but dont have time to sit on a call for hours. Needless to say iv also still got a previous debit order sitting on my account from the last time!

Paid my loan early to build trust with them - but now iv lost trust in them.

Still awaiting a response 2 days later!