LH
Lwandisa H
1 reviews | Active since Nov 2023
14 Dec 2023, 08:40
Poor communication
I took out a loan with them and I get paid on the 20th. They deducted money on the14th without informing me. They did not communicate with me to let me know that they will deduct early this month. They just deducted the money. Now inconveniencing me as the funds were for something else. I'm so annoyed and furious by the poor communication as I didn't receive an email or sms from Wong and the customer service can't do nothing about it!..imagine
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Wonga's replyOfficial
19 Dec 2023, 11:22Hi Lwandisa
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that we have sent out an email to you on the 27th of November giving you an option to choose a date for December payments.
We also sent a SMS on the 1st of December to remind you.
We are sorry that you missed our communication about early December payments.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that we have sent out an email to you on the 27th of November giving you an option to choose a date for December payments.
We also sent a SMS on the 1st of December to remind you.
We are sorry that you missed our communication about early December payments.
Thanks
The Wonga Team.
Wonga's reply19 Dec 2023, 11:22
Official
Hi Lwandisa
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that we have sent out an email to you on the 27th of November giving you an option to choose a date for December payments.
We also sent a SMS on the 1st of December to remind you.
We are sorry that you missed our communication about early December payments.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that we have sent out an email to you on the 27th of November giving you an option to choose a date for December payments.
We also sent a SMS on the 1st of December to remind you.
We are sorry that you missed our communication about early December payments.
Thanks
The Wonga Team.