NM
Nomaphelo M
1 reviews | Active since Feb 2019
20 May 2020, 07:43
poor bad service
i paid wonga on th e 04/05/2020, they promised to sort me out and allocate the money that was last week. yestrday they tried to debiit my account wheres they know i get paid on the 20th not 19th. today wonga debited my money. i want my bank charges from yestrday unpaid debit order and todays charges plus the instlment you took. this is so inconviniencing me. iam really angry
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Wonga's replyOfficial
20 May 2020, 11:09Hi Nomaphelo M,
We humbly apologize for any inconvenience caused.
We are investigating why another debit order went off your account.
Your proof of payment has been attached to your account and our finance team
will resolve your query as soon as possible.
Once your payment updates will we process a refund to be credited into
your bank account.
Please email us a bank statement that reflects the bank charges
due to the unpaid debit order.
We can assure you your complaint is important to us and it will be resolved.
Kind regards
The Wonga Team.
We humbly apologize for any inconvenience caused.
We are investigating why another debit order went off your account.
Your proof of payment has been attached to your account and our finance team
will resolve your query as soon as possible.
Once your payment updates will we process a refund to be credited into
your bank account.
Please email us a bank statement that reflects the bank charges
due to the unpaid debit order.
We can assure you your complaint is important to us and it will be resolved.
Kind regards
The Wonga Team.
Wonga's reply20 May 2020, 11:09
Official
Hi Nomaphelo M,
We humbly apologize for any inconvenience caused.
We are investigating why another debit order went off your account.
Your proof of payment has been attached to your account and our finance team
will resolve your query as soon as possible.
Once your payment updates will we process a refund to be credited into
your bank account.
Please email us a bank statement that reflects the bank charges
due to the unpaid debit order.
We can assure you your complaint is important to us and it will be resolved.
Kind regards
The Wonga Team.
We humbly apologize for any inconvenience caused.
We are investigating why another debit order went off your account.
Your proof of payment has been attached to your account and our finance team
will resolve your query as soon as possible.
Once your payment updates will we process a refund to be credited into
your bank account.
Please email us a bank statement that reflects the bank charges
due to the unpaid debit order.
We can assure you your complaint is important to us and it will be resolved.
Kind regards
The Wonga Team.