NM
NONZUKISO M

1 reviews | Active since Aug 2015

30 Aug 2015, 01:41

PLEASE TELL VVM TO STOP HARASSING ME

I took a loan and I couldn't pay it in time. You handed me over. They called me and I paid them on 27 March, but I made a mistake and wrote the wrong reference number on the proof of payment. I called them and they asked me to email the proof of payment to [Email Removed] and specify the correct reference number on the subject on my email. I sent the email and I still received harassing SMSes and calls. I called them again and I asked to speak to a Manager. I spoke to Michael and he asked me to send the proof of payment to him. His email address is [Email Removed] I did this. This was in April. I still received the messages and calls. I again called this Michael who again asked me to forward him the proof of payment and he promised to update their system on that very same day. I sent the proof of payment AGAIN on 13 August. They are still calling and harassing me. This Michael is so useless. e doesn't even respond to emails. If he was doing his job, I would not still be harassed for a payment I made in March. Please contact them and ask them to update their system and pay you your money. The reference number they gave me is ***6.

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Replies (1)
Wonga
Wonga's reply31 Aug 2015, 08:54
Official
Hello nzukie1983,

Dear Nonzukiso,
Thanks for your message. I have sent it on the Customer Operations team to follow up and you will be contacted shortly for feedback. Apologies for the harassment from the third party supplier, we will also follow up with the agency concerned.

Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)