LB
Lourens B
1 reviews | Active since Aug 2022
28 Sept 2022, 11:07
Please read your emails seeing calling you htn answers the phone
So I was handed over to htn witch I do understand. What is don't understand is that when I try to make a call to wonga I go strait to htn and why I don't know. So if sent wonga a email about a week ago asking for a letter stating that my wonga account has been paid off. Cause the letter that I got from htn ref number is different than the wonga account Now sent every second day a email and no replies have been sent to me I can't call cause its going to htn weird enough.
Can I ask for a letter stating that my account has been paid in full please I need to get my name off debt review and it's only the one letter that I need that if been struggling with for over a month to get. Please reply to and I can't use the HTN Attorney paid up letter because the referral number does not match cause
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Replies (5)
Wonga's replyOfficial
29 Sept 2022, 12:15Hi Lourens,
We sincerely apologize for the inconvenience caused.
We can confirm that your loan has been ceded to Norman Bisset and Associates (Nimble).
Wonga unfortunately cannot assist you in any way.
You may contact them on *** or email on ***,
requesting a paid up letter should a paid up letter be due to you.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that your loan has been ceded to Norman Bisset and Associates (Nimble).
Wonga unfortunately cannot assist you in any way.
You may contact them on *** or email on ***,
requesting a paid up letter should a paid up letter be due to you.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Sept 2022, 12:15
Official
Hi Lourens,
We sincerely apologize for the inconvenience caused.
We can confirm that your loan has been ceded to Norman Bisset and Associates (Nimble).
Wonga unfortunately cannot assist you in any way.
You may contact them on *** or email on ***,
requesting a paid up letter should a paid up letter be due to you.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that your loan has been ceded to Norman Bisset and Associates (Nimble).
Wonga unfortunately cannot assist you in any way.
You may contact them on *** or email on ***,
requesting a paid up letter should a paid up letter be due to you.
Thank you for your patience.
The Wonga Team.
LB
Lourens B's updateReviewer Update
29 Sept 2022, 12:35No no I need a letter from Wonga saying that it has been payed in full htn can't assist me with it they say I must call you and you say I must call them I need a letter from Wonga saying that the account is paid of I can't call wonga all ready my phone calls go strait to htn and every time they tell me only wonga can assist me with it.
JUST SENT ME A PDF FILE SAYING THAT MY ACCOUNT IS FULLY PAID WITH THE ACCOUNT NUMBER.
I have been emailing wonga for the past week already and no response at all calling does not work so how is a person supposed to get his name off debt review is htn and wonga can't even make up there minds how's going to sent a letter with the right account number on it
JUST SENT ME A PDF FILE SAYING THAT MY ACCOUNT IS FULLY PAID WITH THE ACCOUNT NUMBER.
I have been emailing wonga for the past week already and no response at all calling does not work so how is a person supposed to get his name off debt review is htn and wonga can't even make up there minds how's going to sent a letter with the right account number on it
LB
Lourens B's update29 Sept 2022, 12:35
Reviewer Update
No no I need a letter from Wonga saying that it has been payed in full htn can't assist me with it they say I must call you and you say I must call them I need a letter from Wonga saying that the account is paid of I can't call wonga all ready my phone calls go strait to htn and every time they tell me only wonga can assist me with it.
JUST SENT ME A PDF FILE SAYING THAT MY ACCOUNT IS FULLY PAID WITH THE ACCOUNT NUMBER.
I have been emailing wonga for the past week already and no response at all calling does not work so how is a person supposed to get his name off debt review is htn and wonga can't even make up there minds how's going to sent a letter with the right account number on it
JUST SENT ME A PDF FILE SAYING THAT MY ACCOUNT IS FULLY PAID WITH THE ACCOUNT NUMBER.
I have been emailing wonga for the past week already and no response at all calling does not work so how is a person supposed to get his name off debt review is htn and wonga can't even make up there minds how's going to sent a letter with the right account number on it
Wonga's replyOfficial
29 Sept 2022, 14:53Hi Lourens,
Thank you for your response.
As per our telephonic conversation,
we can confirm that we have escalated your account to our collections team
to investigate what transpired on your account.
The complaints manager will also be in contact with you via our email platform
in order to provide you with feedback.
Thank you for your time and patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we can confirm that we have escalated your account to our collections team
to investigate what transpired on your account.
The complaints manager will also be in contact with you via our email platform
in order to provide you with feedback.
Thank you for your time and patience.
The Wonga Team.
Wonga's reply29 Sept 2022, 14:53
Official
Hi Lourens,
Thank you for your response.
As per our telephonic conversation,
we can confirm that we have escalated your account to our collections team
to investigate what transpired on your account.
The complaints manager will also be in contact with you via our email platform
in order to provide you with feedback.
Thank you for your time and patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we can confirm that we have escalated your account to our collections team
to investigate what transpired on your account.
The complaints manager will also be in contact with you via our email platform
in order to provide you with feedback.
Thank you for your time and patience.
The Wonga Team.
LB
Lourens B's updateReviewer Update
29 Sept 2022, 15:01Thanks so much and sorry for being so rude but you understand why I'm so frustrated this side
Thanks for going the extra mile
Thanks for going the extra mile
LB
Lourens B's update29 Sept 2022, 15:01
Reviewer Update
Thanks so much and sorry for being so rude but you understand why I'm so frustrated this side
Thanks for going the extra mile
Thanks for going the extra mile
Wonga's replyOfficial
30 Sept 2022, 16:27Good day,
Thank you for your time and patience.
We can confirm that your query has been resolved.
If you need any further assistance, please do not hesitate to contact us.
Have a great day further.
The Wonga Team.
Thank you for your time and patience.
We can confirm that your query has been resolved.
If you need any further assistance, please do not hesitate to contact us.
Have a great day further.
The Wonga Team.
Wonga's reply30 Sept 2022, 16:27
Official
Good day,
Thank you for your time and patience.
We can confirm that your query has been resolved.
If you need any further assistance, please do not hesitate to contact us.
Have a great day further.
The Wonga Team.
Thank you for your time and patience.
We can confirm that your query has been resolved.
If you need any further assistance, please do not hesitate to contact us.
Have a great day further.
The Wonga Team.