MN
MOIRAH N

1 reviews | Active since Jul 2023

28 Oct 2024, 08:34

Please assist

Hi Wonga Team Can you please please assist me clearing my loan because I already settled my loan on the 26th of October. But on my online portal I it still shows more interest and I still owe you guys please double check for me please. I will really appreciate your response.

0
Replies (5)
Wonga
Wonga's reply28 Oct 2024, 09:33
Official
   Hi  Moirah

 Thank-you for your feedback. 
 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 
 
Please send us a private message confirming your SA ID number so that we can review what happened with your application and revert with feedback about your loan settlement.
                                                                                                                                   
  
 Thanks
 The Wonga Team
 
Wonga
Wonga's reply28 Oct 2024, 10:35
Official
Thank-you for confirming your details 

We need some specific details regarding your payment in order to allocate your payment to your account. 
Please send through proof of payment that clearly displays the following information to *** 
 
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- Your full name
- The date the payment was made
- The total amount of the payment made

Please note that it may take up to 3 working days for a manual payment to allocate

  Thanks
 The Wonga Team 

MN
MOIRAH N's update28 Oct 2024, 11:02
Reviewer Update
I used Fnb
Wonga
Wonga's reply28 Oct 2024, 12:23
Official
 Thank you for sending your proof of payment through to us. 
We will allocate your payment to your account. 
This may take up to 72 working hours to reflect in My Loan.
 
Kind Regards,  The Wonga Team 
 
Wonga
Wonga's reply30 Oct 2024, 00:06
Official
Hi   Moirah 
 
We can confirm that your previous loan is settled, and you have app**** for new loan with Wonga.
 
We hope to be of service again
 
 Kind regards,
 The Wonga Team