MD
Malebo D
1 reviews | Active since Aug 2021
18 Aug 2026, 10:59
Phone Call Harassment over paid up account
I was provided a settlement letter from Network Collections which I paid in May to date the are still harassing me claiming I owe them and they are refusing to update.
Please assist i have proof of documents.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
18 Aug 2026, 11:41Hi Malebo,
We sincerely apologise for the frustration and inconvenience caused by the calls you've been receiving. We understand how upsetting repeated contact can be, particularly when you're trying to get the matter resolved.
We've reviewed your account and, unfortunately, our ability to assist directly is limited. The loan was transferred to RecovaX after the agreed payment arrangements were not maintained, and they are now responsible for managing the account.
To help move things forward, we'll share your query and contact details with RecovaX and ask them to contact you as soon as possible to assist with resolving the matter.
We appreciate your patience and are sorry that we cannot resolve this directly on our side. We'll do what we can to ensure your query reaches the correct team. But also urge you to contact RecovaX.
Kind regards,
Wonga
We sincerely apologise for the frustration and inconvenience caused by the calls you've been receiving. We understand how upsetting repeated contact can be, particularly when you're trying to get the matter resolved.
We've reviewed your account and, unfortunately, our ability to assist directly is limited. The loan was transferred to RecovaX after the agreed payment arrangements were not maintained, and they are now responsible for managing the account.
To help move things forward, we'll share your query and contact details with RecovaX and ask them to contact you as soon as possible to assist with resolving the matter.
We appreciate your patience and are sorry that we cannot resolve this directly on our side. We'll do what we can to ensure your query reaches the correct team. But also urge you to contact RecovaX.
Kind regards,
Wonga
Wonga's reply18 Aug 2026, 11:41
Official
Hi Malebo,
We sincerely apologise for the frustration and inconvenience caused by the calls you've been receiving. We understand how upsetting repeated contact can be, particularly when you're trying to get the matter resolved.
We've reviewed your account and, unfortunately, our ability to assist directly is limited. The loan was transferred to RecovaX after the agreed payment arrangements were not maintained, and they are now responsible for managing the account.
To help move things forward, we'll share your query and contact details with RecovaX and ask them to contact you as soon as possible to assist with resolving the matter.
We appreciate your patience and are sorry that we cannot resolve this directly on our side. We'll do what we can to ensure your query reaches the correct team. But also urge you to contact RecovaX.
Kind regards,
Wonga
We sincerely apologise for the frustration and inconvenience caused by the calls you've been receiving. We understand how upsetting repeated contact can be, particularly when you're trying to get the matter resolved.
We've reviewed your account and, unfortunately, our ability to assist directly is limited. The loan was transferred to RecovaX after the agreed payment arrangements were not maintained, and they are now responsible for managing the account.
To help move things forward, we'll share your query and contact details with RecovaX and ask them to contact you as soon as possible to assist with resolving the matter.
We appreciate your patience and are sorry that we cannot resolve this directly on our side. We'll do what we can to ensure your query reaches the correct team. But also urge you to contact RecovaX.
Kind regards,
Wonga
MD
Malebo D's updateReviewer Update
18 Aug 2026, 11:45I have contacted RecovaX countless times without any solutions instead the harassment continues
MD
Malebo D's update18 Aug 2026, 11:45
Reviewer Update
I have contacted RecovaX countless times without any solutions instead the harassment continues
Wonga's replyOfficial
18 Aug 2026, 11:59Hi Malebo,
We have informed RecovaX of this and they will be in contact with you.
We have informed RecovaX of this and they will be in contact with you.
Wonga's reply18 Aug 2026, 11:59
Official
Hi Malebo,
We have informed RecovaX of this and they will be in contact with you.
We have informed RecovaX of this and they will be in contact with you.
MD
Malebo D's updateReviewer Update
18 Aug 2026, 12:01Thank you
MD
Malebo D's update18 Aug 2026, 12:01
Reviewer Update
Thank you
Wonga's replyOfficial
18 Aug 2026, 12:05It's a pleasure, Malebo. 💙
We've escalated your query to the relevant teams who are best placed to act on this as quickly as possible. We're hopeful that the matter will be resolved soon.
We understand this has been a frustrating experience, and we appreciate your patience while it's being addressed.
In the meantime, try to enjoy the rest of your day. 😊 We'll continue doing what we can from our side to help move things forward.
Kind regards,
Wonga
We've escalated your query to the relevant teams who are best placed to act on this as quickly as possible. We're hopeful that the matter will be resolved soon.
We understand this has been a frustrating experience, and we appreciate your patience while it's being addressed.
In the meantime, try to enjoy the rest of your day. 😊 We'll continue doing what we can from our side to help move things forward.
Kind regards,
Wonga
Wonga's reply18 Aug 2026, 12:05
Official
It's a pleasure, Malebo. 💙
We've escalated your query to the relevant teams who are best placed to act on this as quickly as possible. We're hopeful that the matter will be resolved soon.
We understand this has been a frustrating experience, and we appreciate your patience while it's being addressed.
In the meantime, try to enjoy the rest of your day. 😊 We'll continue doing what we can from our side to help move things forward.
Kind regards,
Wonga
We've escalated your query to the relevant teams who are best placed to act on this as quickly as possible. We're hopeful that the matter will be resolved soon.
We understand this has been a frustrating experience, and we appreciate your patience while it's being addressed.
In the meantime, try to enjoy the rest of your day. 😊 We'll continue doing what we can from our side to help move things forward.
Kind regards,
Wonga