LNN
Lee-anne Nomonde Nkabinde
1 reviews | Active since Aug 2021
08 Mar 2022, 13:55
People must be careful when taking loan with Wonga
I am writing on behalf of my husband. He took out a loan with Wonga which he paid in full in January but they debited the money again on his account. He called to query the above which they confirmed its reflecting but are totally refusing to pay back his money they debited because he doesn't have the proof of payment anymore but they are still admitting they can see that he paid and this money is showing as a credit to him.
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Wonga's replyOfficial
08 Mar 2022, 14:16HI Lee-anne,
We humbly apologize for any inconvenience caused.
Unfortunately we cannot confirm any details on your husband's account,
however our finance team has a process whereby they request
the proof of payment to do the refund.
Our finance team cannot do a refund without having the
proof of payment.
Kindly advised him that he needs to send a bank statement or proof of payment
and we will be happy to do the refund for him.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Unfortunately we cannot confirm any details on your husband's account,
however our finance team has a process whereby they request
the proof of payment to do the refund.
Our finance team cannot do a refund without having the
proof of payment.
Kindly advised him that he needs to send a bank statement or proof of payment
and we will be happy to do the refund for him.
Thank you for your patience.
The Wonga Team.
Wonga's reply08 Mar 2022, 14:16
Official
HI Lee-anne,
We humbly apologize for any inconvenience caused.
Unfortunately we cannot confirm any details on your husband's account,
however our finance team has a process whereby they request
the proof of payment to do the refund.
Our finance team cannot do a refund without having the
proof of payment.
Kindly advised him that he needs to send a bank statement or proof of payment
and we will be happy to do the refund for him.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Unfortunately we cannot confirm any details on your husband's account,
however our finance team has a process whereby they request
the proof of payment to do the refund.
Our finance team cannot do a refund without having the
proof of payment.
Kindly advised him that he needs to send a bank statement or proof of payment
and we will be happy to do the refund for him.
Thank you for your patience.
The Wonga Team.