NL
Nadia L
1 reviews | Active since Jul 2021
08 Sept 2026, 09:26
PEOPLE DONT DO THERE WORK AT WONGA
I have been under detb review my Detb Review consultand send Wonga an email that i am under debt review and the send confirmation that they will stop the debit order up untill now they didnt stop the debit order and now my account is over with almost R50 because of there debit order that they trying to take they are lieers and dont cancel the debit order on there side even if the debt counsourl got proof of them on email this is bad service i waited last month 15 days for a refund from them so they know i am under debt review why dont the people do there work this is really fustrating how will pay now for that fee it will be me because someone at WONGA dont do there work
Bad service for client service
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Wonga's replyOfficial
08 Sept 2026, 10:41Morning Nadia,
Please accept our deepest apologies for the frustration and additional financial stress this has caused, especially while you are going through the debt review process.
We understand your concern, particularly as your debt counsellor had already communicated your debt review status to us and you expected the collections to stop.
We have escalated your case as a priority to ensure that the necessary collection blockers are app**** to your account, preventing any further collection attempts while the debt review process is followed.
The last thing we want is to make your debt review journey more stressful. We appreciate you bringing this to our attention and allowing us the opportunity to put things right.
Kind regards,
Wonga Team
Please accept our deepest apologies for the frustration and additional financial stress this has caused, especially while you are going through the debt review process.
We understand your concern, particularly as your debt counsellor had already communicated your debt review status to us and you expected the collections to stop.
We have escalated your case as a priority to ensure that the necessary collection blockers are app**** to your account, preventing any further collection attempts while the debt review process is followed.
The last thing we want is to make your debt review journey more stressful. We appreciate you bringing this to our attention and allowing us the opportunity to put things right.
Kind regards,
Wonga Team
Wonga's reply08 Sept 2026, 10:41
Official
Morning Nadia,
Please accept our deepest apologies for the frustration and additional financial stress this has caused, especially while you are going through the debt review process.
We understand your concern, particularly as your debt counsellor had already communicated your debt review status to us and you expected the collections to stop.
We have escalated your case as a priority to ensure that the necessary collection blockers are app**** to your account, preventing any further collection attempts while the debt review process is followed.
The last thing we want is to make your debt review journey more stressful. We appreciate you bringing this to our attention and allowing us the opportunity to put things right.
Kind regards,
Wonga Team
Please accept our deepest apologies for the frustration and additional financial stress this has caused, especially while you are going through the debt review process.
We understand your concern, particularly as your debt counsellor had already communicated your debt review status to us and you expected the collections to stop.
We have escalated your case as a priority to ensure that the necessary collection blockers are app**** to your account, preventing any further collection attempts while the debt review process is followed.
The last thing we want is to make your debt review journey more stressful. We appreciate you bringing this to our attention and allowing us the opportunity to put things right.
Kind regards,
Wonga Team