Payment still not received

Hi

I made a loan with Wonga last week Thursday 01/08/2019. The loan amount was approved and I receieved the confirmation e-mail that says the money will be in my account soon, I usually reveieve it the same day or the next day which was Friday, so I waited and waited, so on Sunday I enquired as the money still did not reflect in my account since Thursday. I then received a mail from Wonga customer care telling me that my loan was only processed on Friday after 15:00 which I don't know why and that the money would be in my account "worst case scenario on Tuesday". Today is Tuesday(06/08/2019) and I still haven't received it. I then went on the online chat this morning to enquire about the money and I was told that I will have to wait now another 24 hours for them to give me feedback as to what is happening...I am really frustrated as I have been with Wonga for a long time and never experienced anything like this before. I had to go a whole weekend waiting for the money and now I still have to wait. Can someoene give me any concrete feedback as to when I will receive the money as I feel like this is not professional service to make a client wait this long and every time I enquire I am told to wait again. [ ref:_00D1ttGhe._5001tErNhl:ref ]