zM
zama M
1 reviews | Active since Jun 2021
01 Feb 2022, 08:38
Payment reversal
I made an extra payment to them by mistake on a month loan. I pay R2800 extra and I want to reverse the payment, but I cant get hold of them, when I call I get the music and it never stops.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
01 Feb 2022, 11:09Hi Zama,
We humbly apologize for any inconvenience caused,
We can confirm that our customer care team is experiencing very high volumes.
We require you to please email us your proof of payment to
*** and we will escalate your account
to our finance team to process an urgent refund.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused,
We can confirm that our customer care team is experiencing very high volumes.
We require you to please email us your proof of payment to
*** and we will escalate your account
to our finance team to process an urgent refund.
Thank you for your patience.
The Wonga Team.
Wonga's reply01 Feb 2022, 11:09
Official
Hi Zama,
We humbly apologize for any inconvenience caused,
We can confirm that our customer care team is experiencing very high volumes.
We require you to please email us your proof of payment to
*** and we will escalate your account
to our finance team to process an urgent refund.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused,
We can confirm that our customer care team is experiencing very high volumes.
We require you to please email us your proof of payment to
*** and we will escalate your account
to our finance team to process an urgent refund.
Thank you for your patience.
The Wonga Team.
zM
zama M's updateReviewer Update
08 Feb 2022, 19:36I have sent my proof of payment to Wonga, but I have not received a response from them since last week.
zM
zama M's update08 Feb 2022, 19:36
Reviewer Update
I have sent my proof of payment to Wonga, but I have not received a response from them since last week.
Wonga's replyOfficial
09 Feb 2022, 07:32Hi Zama,
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
Wonga's reply09 Feb 2022, 07:32
Official
Hi Zama,
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.