1 reviews | Active since Dec 2016

23 Nov 2017, 16:55

Payment plan ignored after agreement,Account handed over why

Payment plan ignored after agreement

I made a payment arrangement with wonga that ill be paying 1326 montly and i paid the first payment on 26 Septermber as agreed but yesterday i received a final notice.Confusing couze we both agreed that ill be paying until Jan and i am fine with the interest that will charged i only failed to make to make the full payment becouse i had to pay my studies

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Replies (4)
Wonga
Wonga's reply24 Nov 2017, 16:32
Official

Hi Vusi

We have been desperately trying to contact you, so we can chat about your complaint further. Please let us know when we can get hold of you.

If we can explain the process to you and perhaps look at your terms, to suit you as possible, that would be first choice. Please allow us to chat to you

Thank you

The Wonga Team

Wonga
Wonga's reply29 Nov 2017, 08:37
Official

Hi Vusi,

We've contacted you on both numbers you provided, however, we could not get hold of you. Please provide us with an alternative number and preferred call back time so we can assist you in resolving your query.

Thank You

Wonga Team

's update29 Nov 2017, 08:50
Reviewer Update
i dont have any phone anymore got ****** sunday but i have contacted the agent that you handed my account to i will pay them and after then i wont need anything to do with wonga.Same question i was asking why did u had over the account if i was paying as agreed its same thing that i was asked by them.you overlooked my attempt that i was trying to settle it after my default.
Wonga
Wonga's reply29 Nov 2017, 09:19
Official

Hi Themba

Unfortunately as you werent able to meet with your arrangement obligations, unfortunately we needed to hand you over. It is very unfortunate to hear that you were ****** and now dont have a phone - as we would like to speak to you re a way forward.

If you could please provide us with a landline - we will happily discuss with you further..

Thank you

The Wonga Team