Payment not reflecting

Item: Wonga
Rating: 1
Author: Somila B

On the 2nd of Nov, I paid R500 as a way to decrease my balance..this is days after my debit went off.My manuel payment has yet to reflect. I've called and emailed but to no avail.I've used Wonga for years and have never had issues. This is me being desperate.

Helpful (0)

Replies (2)

Wonga's replyOfficial

12 Nov 2024, 09:17

Hi Somila

Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.

Please send us a private message confirming your SA ID number, Name and Surname, with your registered email address so that we can review what happened on your payment and revert with feedback.

Thanks
The Wonga Team

Wonga's reply12 Nov 2024, 09:17

Official

Wonga's replyOfficial

13 Nov 2024, 14:51

Thank-you for confirming your details

We have traced your payment and allocated it to your account
Please allow24 hours for it reflect on My Loan

We apologize once again that it so long for your payment to be allocated.

Thanks
The Wonga Team

Wonga's reply13 Nov 2024, 14:51

Official