ST
Siphosihle T
1 reviews | Active since May 2019
03 Feb 2022, 11:04
Payment not reflecting
On Monday 31st January 2022 I made a repayment to settle my loan, 48 hours has lapsed but on my statement it still shows that I have to make a payment
I tried to call them several times and left messages they do not take my calls or call me back, I even sent emails they are not responding
Today is the 3rd February 2022 they still haven't got back to me.
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
03 Feb 2022, 12:56Hi Siphosihle,
We sincerely apologize for any inconvenience caused.
We can confirm that all manual payments takes 3 working days to update.
Your manual payment made on the 31/01/2022 of R2036.96 has updated and is reflecting
on your Wonga account.
We can confirm that you have an outstanding balance of R1788.82 and
once that payment is debited, will your Wonga account be closed.
We have requested that our finance team emails you
an updated detailed statement of account.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We can confirm that all manual payments takes 3 working days to update.
Your manual payment made on the 31/01/2022 of R2036.96 has updated and is reflecting
on your Wonga account.
We can confirm that you have an outstanding balance of R1788.82 and
once that payment is debited, will your Wonga account be closed.
We have requested that our finance team emails you
an updated detailed statement of account.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Feb 2022, 12:56
Official
Hi Siphosihle,
We sincerely apologize for any inconvenience caused.
We can confirm that all manual payments takes 3 working days to update.
Your manual payment made on the 31/01/2022 of R2036.96 has updated and is reflecting
on your Wonga account.
We can confirm that you have an outstanding balance of R1788.82 and
once that payment is debited, will your Wonga account be closed.
We have requested that our finance team emails you
an updated detailed statement of account.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We can confirm that all manual payments takes 3 working days to update.
Your manual payment made on the 31/01/2022 of R2036.96 has updated and is reflecting
on your Wonga account.
We can confirm that you have an outstanding balance of R1788.82 and
once that payment is debited, will your Wonga account be closed.
We have requested that our finance team emails you
an updated detailed statement of account.
Thank you for your patience.
The Wonga Team.
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Siphosihle T's updateReviewer Update
03 Feb 2022, 14:22Thank you the response was very helpful
ST
Siphosihle T's update03 Feb 2022, 14:22
Reviewer Update
Thank you the response was very helpful
ST
Siphosihle T's updateReviewer Update
03 Feb 2022, 14:22I have received my statement with the required information
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Siphosihle T's update03 Feb 2022, 14:22
Reviewer Update
I have received my statement with the required information
Wonga's replyOfficial
03 Feb 2022, 14:33Hi Siphosihle,
Thank you for your response.
We're happy to be of service to you.
Hope you have a great day further.
The Wonga Team.
Thank you for your response.
We're happy to be of service to you.
Hope you have a great day further.
The Wonga Team.
Wonga's reply03 Feb 2022, 14:33
Official
Hi Siphosihle,
Thank you for your response.
We're happy to be of service to you.
Hope you have a great day further.
The Wonga Team.
Thank you for your response.
We're happy to be of service to you.
Hope you have a great day further.
The Wonga Team.