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Shafwaan W

1 reviews | Active since Feb 2025

27 Feb 2025, 09:26

Payment not reflecting

I had a settlement balance of R479 I paid it upfront they said it will take 2/3 days to reflect its been 4 days it still have not reflected I tried phoning u hole time speak to a robot no human u can contact ibtried emailing they still did not respond after 3 days I don't know what to do anymore this morning they messaged me to say they gonna deduct the remaining balance on my account but I already paid it upfront so disappointed in there service will never do a loan with thm again

0
Replies (3)
Wonga
Wonga's reply27 Feb 2025, 09:32
Official
 Hi Shafwaan

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered Name and Surname, your SA ID number and your registered email address so we may assist further.

Thanks,The Wonga Team
Wonga
Wonga's reply27 Feb 2025, 10:31
Official
Thank-you for confirming your details 

If you have made a mistake on your payment reference, please download a Proof f payment document on your banking app and email it to ***

Once we have your proof of payment, we will instruct the finance team to move the payment over to your account 

Thanks 
The Wonga Team 
Wonga
Wonga's reply28 Feb 2025, 10:28
Official
 Hi Leezhaan 

Thank-you for your patience. 

Your manual payment has been allocated, and we can confirm that wonga loan is paid in full. Your paid-up letter will be available online under loan documents,

Thanks,The Wonga Team